Application Support Engineer – Philippines

1 day ago

Philippines Housing Market Group (HMG) Full time

Job no:
Work type: Permanent Full Time
Location: Philippines
Department: Technology

Housing Market Group is Asia’s leading online property company and the preferred destination for over 25 million property seekers to find their dream home, every month. Housing Market and its group companies empower the property seekers with the widest option of more than 2 million homes, in-depth insights and solutions that enable them to make confident property decision across Philippines, Malaysia, Thailand, Indonesia and Vietnam.

HousingMarketGroup.Com was launched in 2007 and revolutionised the Philippines property market by taking it online and made property search transparent for the property seeker. Over the decade, the group has grown from a regional property media powerhouse to a high-growth technology company with a robust portfolio of No.1 property portals, award-winning mobile apps; best-in-class developer sales enablement platform, ePropertyTrack and a host of industry-leading property offerings such as awards, events and publications – across eleven countries in Asia.

For more information, please visit

Role: Application Support Engineer

Responsibilities:

  • Coordinate with teams to resolve complex application and system issues
  • Facilitate root cause analysis while providing timely updates to the stakeholders
  • Assure quality support is provided by utilizing industry best practices, and follow the industry standards and ITIL guidelines for service management
  • Complete the triaging of technical issues and requests within the agreed SLAs
  • Provide operational guidance and training to level 1 support and other internal teams
  • Provide technical assistance for issues and requests raised by the clients
  • Possess a deep understanding of issue logging systems including JIRA and other helpdesk tools for managing service requests
  • Be continuously updated on the new products launched and be actively involved in the knowledge documentation process

Requirements:

  • Bachelor/ Master’s degree in Computer Science, Information Technology or equivalent field
  • 2 to 4 years of proven experience in a production support role
  • Ability to work with business executives and technology personnel to prioritize tasks and projects according to operational priorities
  • Self-driven and resourceful in yielding deliverables independently and in collaboration with others
  • Outstanding verbal and written communication skills
  • Strong problem-solving and interpersonal skills when diagnosing technical issues and providing technical advice and guidance to clients
  • Ability to understand and deliver high quality customer service

If this sounds like you and you have a passion for the digital space, then please submit your application to

#J-18808-Ljbffr

  • Application Support Engineer

    1 day ago

    , Metro Manila, Philippines The Depository Trust & Clearing Corporation (DTCC) Full time

    Application Support Engineer (6AM to 3PM Shift) Join to apply for the Application Support Engineer (6AM to 3PM Shift) role at The Depository Trust & Clearing Corporation (DTCC) Application Support Engineer (6AM to 3PM Shift) Join to apply for the Application Support Engineer (6AM to 3PM Shift) role at The Depository Trust & Clearing Corporation (DTCC) ...

  • Sales Engineer, Philippines

    1 day ago

    , , Philippines BlueVoyant Full time

    Sales Engineer, PhilippinesLocation: Philippines BlueVoyant is seeking a highly experienced Sales Engineer with deep experience selling managed security service offerings to enterprise organizations. In this role you will be working within the sales engineering organization supporting BlueVoyant and channel partners' sales teams.Your thorough understanding...

  • Quality Engineer

    1 day ago

    , , Philippines CoStar Group, Inc. Full time

    Overview Quality Engineer - Domain - Philippines. The Quality Engineer is pivotal in supporting the delivery of the Domain Strategy by driving the continuous improvement of Quality engineering within their squad. They use advanced technical skills and a deep understanding of quality engineering principles to create robust, scalable, and efficient...

  • Systems Engineer

    1 day ago

    , Metro Manila, Philippines Fortinet Full time

    Join to apply for the Systems Engineer (Enterprise) - Philippines role at Fortinet Continue with Google Continue with Google 2 days ago Be among the first 25 applicants Join to apply for the Systems Engineer (Enterprise) - Philippines role at Fortinet Job DescriptionLocation: Manila (Philippines)Join Fortinet, a cybersecurity pioneer with over two...

  • Senior Engineer

    1 day ago

    , , Philippines CoStar Group, Inc. Full time

    Overview Senior Engineer - Domain - Philippines Company Overview: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. CoStar Group is on the S&P 500 Index and the NASDAQ 100. We are committed to digitizing the world’s real estate and delivering insights that...

  • IT Support Engineer

    2 weeks ago

    Philippines Safari Micro Full time ₱35,000 - ₱500,000 per year

    IT Support Engineer - Permanent Work from Home + Night ShiftSafari Micro, founded in 1997, is a privately held, profitable, and well-established value-added reseller (VAR) and IT managed service provider (MSP) to businesses, school districts, state municipalities, and governmental agencies of all sizes across the United States. We are based in the U.S. in...

  • Engineering Manager Philippines

    1 day ago

    , Metro Manila, Philippines UPS Full time

    Overview Engineering Manager Philippines & Indonesia The Country Engineering Manager supports UPS's international operations by developing, implementing, and monitoring engineering processes and procedures to achieve business results. He/She ensures service levels, analyzes current practices, and aligns international operations with company objectives. This...

  • Senior Manager, Application Production Support

    1 day ago

    , , Philippines FWD Group Management Holdings Limited Full time

    Senior Manager, Application Production Support page is loaded## Senior Manager, Application Production Supportlocations: Philippines - BGC Taguigtime type: Full timeposted on: Posted Todayjob requisition id: JR- **About FWD Group**FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers...

  • Territory Manager

    1 day ago

    , , Philippines Enerpac Tool Group Full time

    Join to apply for the Territory Manager - Philippines role at Enerpac Tool Group Overview Enerpac Tool Group is a premier industrial tools and services company serving a broad and diverse set of customers in more than 25 countries. The Company’s businesses are global leaders in high pressure hydraulic tools, controlled force products and solutions for...

  • Senior Data Engineer, Philippines

    1 day ago

    , Metro Manila, Philippines CI&T Full time

    CI&T National Capital Region, Philippines CI&T National Capital Region, Philippines 4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by CI&T. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range We are tech...