Property Management Coordinator

Makati, Philippines | Posted on 10/10/2025 State/Province National Capital Region (Manila) Country Philippines Job Description Role Summary The Property Management Coordinator is an administrative-heavy, pivotal role supporting all facets of property and tenancy management, with a dual focus on tenant onboarding/administration and maintenance coordination. This role ensures compliance, timely execution of administrative tasks, and effective communication between tenants, landlords, and contractors in a fast-paced environment. Key Responsibilities Tenancy and Administration Management Process all tenancy files for move-ins, ensuring all procedures are followed and are fully compliant. Draft and issue legal documents and renewal contracts, including implementing rent increases. Chase tenants for rent arrears and update landlords on their status. Handle insurance claims. Check and ensure all home safety documents are compliant and schedule mandatory gas and electric safety checks one month prior to their end date. Liaise with potential tenants to answer their queries. Work closely with Property Managers to arrange and coordinate move-in dates. Deal with administrative processes related to Welsh and English legislation. Maintenance Coordination Process tenant maintenance reports, accurately logging them and prioritizing correctly based on urgency. Raise works orders and send them to the appropriate contractors. Monitor the required works from start to finish, keeping all parties (tenants, contractors, landlords, and internal departments) updated in a timely manner. Assess and schedule follow-up work based on priority and urgency. Chase contractors to ensure jobs are completed on time and avoid delays. Act fast and calmly when urgent issues arise, dispatching the right trades quickly and safely. Request monies from landlords for works and upload completed safety documents. Raise and upload invoices into the internal system. Communicate with the in-house maintenance team and Property Managers. General Administration & Communication Manage a shared inbox, keeping up to date with all communications. Keep internal systems thoroughly updated with comprehensive notes. Handle communication primarily via phone calls and email with tenants, landlords, contractors, and internal departments. Requirements Skills and Experience Strong Administrative Skills: The role is admin-heavy, requiring strong administrative and organizational capabilities. Attention to Detail: Meticulous attention to detail is required for processing legal and financial documents, as well as logging work orders. Communication: Excellent communication skills (written and verbal, especially phone calls) are imperative for all external and internal liaison. High-quality grammar and clear English skills are important. Work Management: Ability to multitask, prioritize a heavy workload, and comfortable working under pressure to meet deadlines in a fast-paced environment. Teamwork: Able to work closely within a team environment as well as autonomously. Problem Solving: Must possess strong problem-solving capabilities. IT Proficiency: Confident in using Microsoft Office programs, specifically Excel and Word, for editing important documents. Knowledge and/or professional experience in Repick CRM and Rent Smart Wales is a plus. Experience (Preferred): 1 year of Office Admin experience is preferred. Experience in a real estate agency, tenant management, or housing is a plus. Must be willing to work hybrid setup following UK Business Hours. Equipped with a conducive work-from-home setup and a stable high-speed (fiber) internet connection for uninterrupted operations. A bachelor’s degree in business, real estate, project management, or a related subject is a plus. Amenable to work onsite (BGC or Makati) as the business requires. #J-18808-Ljbffr