Service Desk Analyst
2 weeks ago
Job Overview: We are hiring a Tier 1 - Technical Support Specialist to provide first-level support to our customers, including physicians, nurses, and end users, ensuring they can spend more time with patients and less time managing prescriptions. Our work environment is team-focused, flexible, and collaborative, and we are looking for a customer-focused team player who can provide efficient and effective resolutions while exceeding client expectations. Key Responsibilities: Accept incoming phone support calls, support emails, and inbound support cases via our customer community portal. Work with customers to gather information, request pertinent details, and assess issues. Leverage various tools, documentation, and knowledge bases to assist customers with resolutions or escalate cases to secondary support. Utilize available documentation to understand and support client software applications. Accurately record case details, troubleshooting steps, and resolutions in the case management system. Follow up with customers to ensure issue resolution and satisfaction. Requirements: Education & Experience: Any equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the role effectively. Minimum of 1 year of Software/IT Support experience in a customer-facing role. Proficiency in Microsoft Office Suite. Experience using case management tools such as Salesforce, ServiceNow, or ZenDesk. Strong problem-solving skills and attention to detail. Excellent verbal and written communication skills. Ability to provide quick and accurate updates and solutions to customers. Ability to multitask and manage time effectively in a fast-paced environment. Self-motivated and able to work both independently and collaboratively. Passion for improving troubleshooting documentation and support processes. Work Schedule & Location: Must be based in the Philippines. Onsite work required May require shifting schedules, including weekends or holidays, depending on customer needs.
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IT Service Desk Shift Lead
4 weeks ago
Pasig, Philippines H2 Software Consulting Services Inc. Full timeEnsure that the H2 team complies with the clients policies and procedures; a. HR Policies and procedures are followed. b. Data privacy policies and procedures are followed. c. Responsibilities are being performed. Keeping Manager and client of status/progress by preparing needed reports. Train new hires and ensure onboarding procedures are regularly updated....
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IT Service Desk Shift Lead
4 weeks ago
Pasig, Philippines H2 Software Consulting Services Inc. Full timeEnsure that the H2 team complies with the clients policies and procedures; a. HR Policies and procedures are followed. b. Data privacy policies and procedures are followed. c. Responsibilities are being performed. Keeping Manager and client of status/progress by preparing needed reports. Train new hires and ensure onboarding procedures are regularly updated....
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IT Helpdesk/Service Desk Analyst
4 weeks ago
Pasig, Philippines H2 Software Consulting Services Inc. Full timeWe are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally. Key...
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IT Helpdesk/Service Desk Analyst
2 weeks ago
Pasig City, Philippines H2 Software Consulting Services Inc. Full timeWe are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally. Key...
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IT Service Desk Representative
4 weeks ago
Pasig, Philippines Insight Full timeInsight Pasig, National Capital Region, Philippines IT Service Desk Representative Insight Pasig, National Capital Region, Philippines The Service Desk Representative is responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative you are the front line in support of Insight Customers. In this...
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Service Desk Engineer
2 weeks ago
Pasig, National Capital Region, Philippines Acceligent Solution, Inc. Full time ₱250,000 - ₱500,000 per year**JOB DESCRIPTION FOR SERVICE DESK ENGINEERThe Company:**Acceligent Solution Inc. is an Information and Communication Technology (ICT) integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.What Are We Looking For?As a Service Desk Engineer, you will be a key member of our technical...
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IT Service Desk Representative
39 minutes ago
Pasig, National Capital Region, Philippines Insight Full time ₱400,000 - ₱600,000 per yearTheService Desk Representativeis responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess strong verbal and written...
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Service Desk Engineer
1 week ago
Pasig, National Capital Region, Philippines Satellite Office Full time ₱1,500,000 - ₱3,000,000 per yearThe Service Desk Engineer will act as the first point of contact for technical support, providing timely and effective solutions to internal users across our US or Australian teams. This role is critical for ensuring smooth day-to-day operations and requires excellent communication skills and a customer-service-oriented mindset, honed in a global support...
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Service Desk Representative Sr
4 weeks ago
Pasig, Philippines Insight Technology Full timeSelect how often (in days) to receive an alert: Pasig, PH Requisition Number: Service Desk Representative Sr Location: The role will be a hybrid position located in Pasig, Philippines. Insight at a Glance 14,000+ engaged teammate s globally $9.2 billion in revenue Received 35+ industry and partner awards in the past year $1.4M+ total charitable contributions...
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Service Desk Representative
4 weeks ago
Pasig, Philippines Insight Technology Full timeLocation: This is a hybrid opportunity. Our office is located at 10F-11F Robinsons Cyber Omega Building, Pearl Drive, Ortigas Center, Pasig City 1605. About the Role As an IT Service Desk Representative, you are the front line in support of Insight Customers and will provide assistance via phone, email, and chat. You will also be responsible for supporting...
