IT Service Desk Representative

1 hour ago

Pasig, National Capital Region, Philippines Insight Full time ₱400,000 - ₱600,000 per year

The
Service Desk Representative
is responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess strong verbal and written communication skills.

  • Work Setup:
    Hybrid Setup (1x a week) | Robinsons CyberOmega, Ortigas, Pasig.
  • Schedule:
    Monday to Friday | Night Schedule (20% Night Differential)

As a Service Desk Representative, You Will Get To:

  • Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases.
  • Respond to all Customer requests in timely and professional manner.
  • Instruct end users in the appropriate use of equipment, software, and/or reference materials.
  • Assist with all aspects of technical support, including on-site visits as needed.
  • Data entry (management of data) -accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols.
  • Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals.

What We're Looking For

  • Two-year associate degree (field related) or equivalent experience required.
  • Must have a minimum of one year helpdesk experience in a corporate environment, two years preferred.
  • Must have a comprehensive knowledge of computer hardware/software concepts.
  • This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools.
  • Must be able to diagnose and resolve moderately complex system hardware, software, network, and operator issues.

  • Service Desk Representative Sr

    49 minutes ago

    Pasig, National Capital Region, Philippines Insight Full time $40,000 - $60,000 per year

    Requisition Number: 102853Service Desk Representative SrLocation:The role will be a hybrid position located in Pasig, Philippines.Insight at a Glance14,000+ engaged teammates globally20 on Fortune's World's Best Workplaces list$9.2 billion in revenueReceived 35+ industry and partner awards in the past year$1.4M+ total charitable contributions in 2023 by...

  • Service Desk Representative Sr

    50 minutes ago

    Pasig, National Capital Region, Philippines Insight Enterprises Full time ₱1,500,000 - ₱3,000,000 per year

    Requisition Number: 102776Service Desk Representative SrLocation: The role will be a hybrid position located in Pasig, Philippines.Insight at a Glance14,000+ engaged teammates globally20 on Fortune's World's Best Workplaces list$9.2 billion in revenueReceived 35+ industry and partner awards in the past year$1.4M+ total charitable contributions in 2023 by...

  • Service Desk Representative

    1 week ago

    Pasig, National Capital Region, Philippines Insight Full time ₱30,000 - ₱60,000 per year

    Requisition Number: IT Service Desk RepresentativeLocation: This is a hybrid opportunity. Our office is located at 10F-11F Robinsons Cyber Omega Building, Pearl Drive, Ortigas Center, Pasig City 1605.Insight at a Glance14,000+ engaged teammates globallyCertified GPTW (Great Place to Work)#20 on Fortune's World's Best Workplaces list$9.2 billion in...

  • Service Desk Representative

    41 minutes ago

    Pasig, National Capital Region, Philippines Insight Enterprises Full time ₱30,000 - ₱60,000 per year

    Requisition Number: 102694IT Service Desk RepresentativeLocation: This is a hybrid opportunity. Our office is located at 10F-11F Robinsons Cyber Omega Building, Pearl Drive, Ortigas Center, Pasig City 1605.Insight at a Glance14,000+ engaged teammates globallyCertified GPTW (Great Place to Work)20 on Fortune's World's Best Workplaces list$9.2 billion in...

  • Service Desk Engineer

    2 weeks ago

    Pasig, National Capital Region, Philippines Acceligent Solution, Inc. Full time ₱250,000 - ₱500,000 per year

    **JOB DESCRIPTION FOR SERVICE DESK ENGINEERThe Company:**Acceligent Solution Inc. is an Information and Communication Technology (ICT) integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.What Are We Looking For?As a Service Desk Engineer, you will be a key member of our technical...

  • Service Desk Engineer

    1 week ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱1,500,000 - ₱3,000,000 per year

    The Service Desk Engineer will act as the first point of contact for technical support, providing timely and effective solutions to internal users across our US or Australian teams. This role is critical for ensuring smooth day-to-day operations and requires excellent communication skills and a customer-service-oriented mindset, honed in a global support...

  • Service Desk Technician

    43 minutes ago

    Pasig, National Capital Region, Philippines Satellite Office Full time ₱150,000 - ₱300,000 per year

    Administering reliable and responsive service desk support to the Byrnecut Group users and contractors by providing a positive customer experience and maintain a customer-service-oriented attitudeDuties· Provide user assistance in the operation of installed software· PC hardware support including builds, troubleshooting and repairs· Desktop support·...

  • Administrator - IT Service Desk (Spanish Speaker)

    43 minutes ago

    Pasig, National Capital Region, Philippines Orica Full time ₱500,000 - ₱800,000 per year

    About OricaAt Orica, it's the power of our people that leads change and shapes our futures. Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world.It's an exciting...

  • Administrator - IT Service Desk (Spanish Speaker)

    58 minutes ago

    Pasig, National Capital Region, Philippines Orica Full time ₱80,000 - ₱120,000 per year

    About Orica At Orica, it's the power of our people that leads change and shapes our futures.  Every day, all around the world, our people help mobilise vital resources essential to progress. Established in 1874, we have grown to become the world leader in mining and civil blasting with a diverse of team of more than 13,000 across the world. It's an exciting...

  • Service Desk Engineer L1

    52 minutes ago

    Pasig, National Capital Region, Philippines IFIVE INC. Full time ₱15,000 - ₱20,000 per year

    HighlightsCompetitive compensation and benefits packagesContinuous professional development and learning opportunitiesRegular engagement activities and events______________________________________________________________________________SERVICE DESK ENGINEER/ HELPDESKWork for our global clients and immerse in our rich and diverse company culture where you can...