IT Service Desk Representative
4 weeks ago
Insight Pasig, National Capital Region, Philippines IT Service Desk Representative Insight Pasig, National Capital Region, Philippines The Service Desk Representative is responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess strong verbal and written communication skills. Work Setup: Hybrid Setup (1x a week) | Robinsons CyberOmega, Ortigas, Pasig. Schedule: Monday to Friday | Night Schedule (20% Night Differential) As a Service Desk Representative, You Will Get To: Effectively manage issues through multiple forms of inbound requests including in person, queue calls (phone), e-mails, Chat, web forms, or client tracking/ticketing databases. Respond to all Customer requests in timely and professional manner. Instruct end users in the appropriate use of equipment, software, and/or reference materials. Assist with all aspects of technical support, including on-site visits as needed. Data entry (management of data) - accurately prioritize, categorize, track and log calls, tickets, chats, etc. following client or internal tracking protocols. Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals. What We’re Looking For Two-year associate degree (field related) or equivalent experience required. Must have a minimum of one year helpdesk experience in a corporate environment, two years preferred. Must have a comprehensive knowledge of computer hardware/software concepts. This position requires extensive working knowledge of hardware/software concepts, including Microsoft products and network/account management tools. Must be able to diagnose and resolve moderately complex system hardware, software, network, and operator issues. Seniority level Not Applicable Employment type Full-time Job function Other IT Services and IT Consulting Referrals increase your chances of interviewing at Insight by 2x Get notified about new Information Technology Services Specialist jobs in Pasig, National Capital Region, Philippines . #J-18808-Ljbffr
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Service Desk Representative
4 weeks ago
Pasig, Philippines Insight Technology Full timeLocation: This is a hybrid opportunity. Our office is located at 10F-11F Robinsons Cyber Omega Building, Pearl Drive, Ortigas Center, Pasig City 1605. About the Role As an IT Service Desk Representative, you are the front line in support of Insight Customers and will provide assistance via phone, email, and chat. You will also be responsible for supporting...
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Service Desk Representative Sr
4 weeks ago
Pasig, Philippines Insight Technology Full timeSelect how often (in days) to receive an alert: Pasig, PH Requisition Number: Service Desk Representative Sr Location: The role will be a hybrid position located in Pasig, Philippines. Insight at a Glance 14,000+ engaged teammate s globally $9.2 billion in revenue Received 35+ industry and partner awards in the past year $1.4M+ total charitable contributions...
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Service Desk Representative
4 weeks ago
Pasig, Philippines Insight Enterprises, Inc. Full timeSelect how often (in days) to receive an alert: Pasig, PH Requisition Number: IT Service Desk Representative Location: This is a hybrid opportunity. Our office is located at 10F‑11F Robinsons Cyber Omega Building, Pearl Drive, Ortigas Center, Pasig City 1605. Insight at a Glance 14,000+ engaged teammates globally Certified GPTW (Great Place to Work) $9.2...
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Service Desk Representative Sr
4 weeks ago
Pasig, Philippines Insight Full timeOverview Requisition Number: Service Desk Representative Sr Location: The role will be a hybrid position located in Pasig, Philippines. Insight at a Glance 14,000+ engaged teammates globally #20 on Fortune’s World's Best Workplaces™ list $9.2 billion in revenue Received 35+ industry and partner awards in the past year $1.4M+ total charitable...
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Service Desk Representative
4 weeks ago
Pasig, Philippines Insight Full timeOverview Requisition Number: IT Service Desk Representative Location: This is a hybrid opportunity. Our office is located at 10F-11F Robinsons Cyber Omega Building, Pearl Drive, Ortigas Center, Pasig City 1605. Insight at a Glance 14,000+ engaged teammates globally Certified GPTW (Great Place to Work) #20 on Fortune’s World\'s Best Workplaces™ list $9.2...
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Service Desk Representative
4 weeks ago
Pasig, Philippines Insight Enterprises Full timeOverview Requisition Number: IT Service Desk Representative Location: This is a hybrid opportunity. Our office is located at 10F-11F Robinsons Cyber Omega Building, Pearl Drive, Ortigas Center, Pasig City 1605. Insight at a Glance 14,000+ engaged teammates globally Certified GPTW (Great Place to Work) #20 on Fortune’s World\'s Best Workplaces list $9.2...
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Service Desk Representative
1 week ago
Pasig, National Capital Region, Philippines Insight Full time ₱30,000 - ₱60,000 per yearRequisition Number: IT Service Desk RepresentativeLocation: This is a hybrid opportunity. Our office is located at 10F-11F Robinsons Cyber Omega Building, Pearl Drive, Ortigas Center, Pasig City 1605.Insight at a Glance14,000+ engaged teammates globallyCertified GPTW (Great Place to Work)#20 on Fortune's World's Best Workplaces list$9.2 billion in...
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Service Desk Engineer
2 weeks ago
Pasig, National Capital Region, Philippines Acceligent Solution, Inc. Full time ₱250,000 - ₱500,000 per year**JOB DESCRIPTION FOR SERVICE DESK ENGINEERThe Company:**Acceligent Solution Inc. is an Information and Communication Technology (ICT) integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.What Are We Looking For?As a Service Desk Engineer, you will be a key member of our technical...
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IT Service Desk Shift Lead
4 weeks ago
Pasig, Philippines H2 Software Consulting Services Inc. Full timeEnsure that the H2 team complies with the clients policies and procedures; a. HR Policies and procedures are followed. b. Data privacy policies and procedures are followed. c. Responsibilities are being performed. Keeping Manager and client of status/progress by preparing needed reports. Train new hires and ensure onboarding procedures are regularly updated....
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IT Service Desk Shift Lead
4 weeks ago
Pasig, Philippines H2 Software Consulting Services Inc. Full timeEnsure that the H2 team complies with the clients policies and procedures; a. HR Policies and procedures are followed. b. Data privacy policies and procedures are followed. c. Responsibilities are being performed. Keeping Manager and client of status/progress by preparing needed reports. Train new hires and ensure onboarding procedures are regularly updated....
