IT Helpdesk/Service Desk Analyst
3 days ago
We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.
Key Responsibilities:
- Act as the first point of contact for end-users seeking IT support via phone, email, or ticketing system
- Diagnose and troubleshoot hardware, software, and network-related issues
- Escalate unresolved issues to higher-level support teams as necessary
- Maintain accurate documentation of incidents, service requests, and resolutions
- Support user account management, including password resets and access provisioning
- Assist with the setup, configuration, and maintenance of IT assets and peripherals
Key Requirements:
- Bachelor's degree in IT, Computer Science, or a related field (preferred)
- 0–2 years of experience in an IT support/helpdesk environment
- Basic understanding of Windows OS, MS Office Suite, and networking fundamentals
- Strong interpersonal, problem-solving, and communication skills
- Willingness to work in a fast-paced, customer-oriented environment
-
IT Service Desk Representative
23 hours ago
Pasig, Philippines Insight Full timeInsight Pasig, National Capital Region, Philippines IT Service Desk Representative Insight Pasig, National Capital Region, Philippines The Service Desk Representative is responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative you are the front line in support of Insight Customers. In this...
-
Service Desk Engineer L1
3 days ago
Pasig, Philippines IFIVE INC. Full timeHighlights Competitive compensation and benefits packages Continuous professional development and learning opportunities Regular engagement activities and events SERVICE DESK ENGINEER/ HELPDESK Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and be #DecidedlyDifferent! ROLE OVERVIEW We are looking...
-
IT Service Desk Representative
4 days ago
Pasig, National Capital Region, Philippines Insight Full time ₱400,000 - ₱600,000 per yearTheService Desk Representativeis responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess strong verbal and written...
-
IT Service Desk Shift Lead
23 hours ago
Pasig, Philippines H2 Software Consulting Services Inc. Full timeEnsure that the H2 team complies with the clients policies and procedures; a. HR Policies and procedures are followed. b. Data privacy policies and procedures are followed. c. Responsibilities are being performed. Keeping Manager and client of status/progress by preparing needed reports. Train new hires and ensure onboarding procedures are regularly updated....
-
IT Service Desk Shift Lead
3 days ago
Pasig, Philippines H2 Software Consulting Services Inc. Full timeEnsure that the H2 team complies with the clients policies and procedures; a. HR Policies and procedures are followed. b. Data privacy policies and procedures are followed. c. Responsibilities are being performed. Keeping Manager and client of status/progress by preparing needed reports. Train new hires and ensure onboarding procedures are regularly updated....
-
Service Desk Team Lead
2 days ago
Pasig, National Capital Region, Philippines Universal Access and Systems Solutions Inc. Full time ₱250,000 - ₱450,000 per yearThe Service Desk Lead is responsible for leading the IT Service Desk team and ensuring the timely and efficient handling of customer-reported incidents and service requests. This role ensures SLA adherence, provides escalation support, and delivers consistent client communication to maintain high service satisfaction. The Service Desk Lead manages day-to-day...
-
Service Desk Analyst
3 hours ago
Pasig, National Capital Region, Philippines Staff Domain Inc. Full time ₱40,000 - ₱80,000 per yearSet-up and Location: Onsite | Ortigas, Pasig (Hybrid option may be available) Work Schedule: 8:30 AM – 5:30 PM (AEST) | 6:30 AM – 3:30 PM (PH Time) On-Call: Required after AU shiftReady to be part of a team that keeps businesses running smoothly?We're looking for a Service Desk Analyst (MSP Support Analyst) to join a dynamic, client-focused Managed...
-
Service Desk Representative
3 days ago
Pasig, Philippines Insight Enterprises, Inc. Full timeSelect how often (in days) to receive an alert: Pasig, PH Requisition Number: IT Service Desk Representative Location: This is a hybrid opportunity. Our office is located at 10F‑11F Robinsons Cyber Omega Building, Pearl Drive, Ortigas Center, Pasig City 1605. Insight at a Glance 14,000+ engaged teammates globally Certified GPTW (Great Place to Work) $9.2...
-
IT Helpdesk
2 days ago
Pasig, National Capital Region, Philippines Seven Seven Global Services, Inc. Full time ₱300,000 - ₱450,000 per yearFull-Time PositionSchedule: Mid Shift/ShiftingWork Setup: Onsite (Ortigas, Pasig City)JOB OVERVIEWClient Response Services (CRS) is the internal technical support team. Some of the key responsibilities of a CRS Helpdesk Agent include:Address end user queries and issues via phone, e-mail and chat support.Provide world class quality of service to end users...
-
Support Bar Analyst
2 weeks ago
Pasig, Philippines Keyword Studios Full timeAt Keywords, we are using our passion for games, technology and media to create a global services platform for video games and beyond. Our aim is to become the “go to” provider of technical services. We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content. In so doing we empower...