Service Desk Representative

3 days ago

Pasig, Philippines Insight Technology Full time

Location: This is a hybrid opportunity. Our office is located at 10F-11F Robinsons Cyber Omega Building, Pearl Drive, Ortigas Center, Pasig City 1605. About the Role As an IT Service Desk Representative, you are the front line in support of Insight Customers and will provide assistance via phone, email, and chat. You will also be responsible for supporting all desktop hardware, software, and telecommunications equipment. Responsibilities Effectively manage issues through multiple forms of inbound requests including calls, e‑mails, chat, web forms, or client tracking/ticketing databases. Instruct end‑users in the appropriate use of equipment, software, and/or reference materials. Data entry: accurately prioritize, categorize, track, and log calls, tickets, chats, etc. following client or internal tracking protocols. Troubleshoot and resolve issues related to hardware/software, password resets, Microsoft operating systems, security, desktop applications, and peripherals. Work closely with other team members to identify and suggest resolutions and improvements. Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. Bring your hunger, heart, and harmony to Insight and unlock continuous opportunities to upskill, earn promotions, and elevate your career. What We’re Looking For Bachelor’s degree holder. 1 year / 6 months IT help‑desk experience in a corporate environment preferred. Excellent customer‑service and interpersonal communication skills. Flexibility with work schedule. What You Can Expect Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. HMO on Day 1 with 2 free dependents. Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by law. #J-18808-Ljbffr

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