IT Service Desk Shift Lead

Ensure that the H2 team complies with the clients policies and procedures; a. HR Policies and procedures are followed. b. Data privacy policies and procedures are followed. c. Responsibilities are being performed. Keeping Manager and client of status/progress by preparing needed reports. Train new hires and ensure onboarding procedures are regularly updated....

The Service Desk Lead is responsible for leading the IT Service Desk team and ensuring the timely and efficient handling of customer-reported incidents and service requests. This role ensures SLA adherence, provides escalation support, and delivers consistent client communication to maintain high service satisfaction. The Service Desk Lead manages day-to-day...

Let's be honest. You've seen your share of chaos — users in panic mode, tickets multiplying like rabbits, and that one client who swears they "didn't touch anything."You stayed calm. You fixed it. You coached your team through it.Now, how about leading a service desk where people actually have your back?We're First Focus, Australia's #1 Managed Service...

Let's be honest.You've seen your share of chaos — users in panic mode, tickets multiplying like rabbits, and that one client who swears they "didn't touch anything."You stayed calm. You fixed it. You coached your team through it.Now, how about leading a service desk where people actually have your back?We'reFirst Focus, Australia's #1 Managed Service...

The Service Desk Supervisor manages the daily operations of the Service Desk team, ensuring timely and efficient delivery of IT support services. This role oversees ticket handling, SLA compliance, and escalations while mentoring team members and driving process improvements. The position requires strong leadership, technical knowledge, and a commitment to...

Insight Pasig, National Capital Region, Philippines IT Service Desk Representative Insight Pasig, National Capital Region, Philippines The Service Desk Representative is responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative you are the front line in support of Insight Customers. In this...

**JOB DESCRIPTION FOR SERVICE DESK ENGINEERThe Company:**Acceligent Solution Inc. is an Information and Communication Technology (ICT) integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.What Are We Looking For?As a Service Desk Engineer, you will be a key member of our technical...

JOB DESCRIPTION FOR SERVICE DESK ENGINEERThe Company:Acceligent Solution Inc. is an Information and Communication Technology (ICT) integrator that has been providing comprehensive network infrastructure solutions and managed services to clients since 2014.The Service Desk Engineer Roles and Responsibilities:Provide technical support to end users via phone,...

TheService Desk Representativeis responsible for support of all desktop hardware, software and telecommunications equipment. As a Service Desk Representative you are the front line in support of Insight Customers. In this role, you will respond to customer inquiries in person, via phone, email, and chat. Associates must possess strong verbal and written...

Join to apply for the ICT Service Desk Staff role at Acquire Intelligence . We’re an award‑winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Duties and Responsibilities...