Specialist Ii Post Sales

Overview

Specialist II Post Sales postings in Mandaluyong and Taguig, National Capital Region for Ingram Micro and related companies. Posted today or recently. This description consolidates multiple postings for Customer Success and post-sales roles across locations in the National Capital Region.

Ingram Micro – Specialist II Post Sales – Mandaluyong, Taguig, National Capital Region

• Position involves processing sales orders efficiently and accurately, supporting a team of sales representatives, coordinating with sales management, reps and customer service to process orders and/or change orders.
• Verify order accuracy, monitor account activity for assigned group, track data and prepare reports on market conditions and sales results.
• May handle lead and order management for a specified area; take orders on self-qualified leads; prepare product/license quotes for pre-sales.
• Requirements include a two-year college degree or equivalent, minimum 3 years experience in the functional area, and 5 years of functional experience; capable of mentoring others and working with limited supervision on routine situations.

Ingram Micro – Position Details (Alternative Wording) – Description emphasizes a large global scope and responsibilities such as ensuring order accuracy, leading moderate-to-senior level support, and applying knowledge to complete a wide range of tasks.

Customer Success Manager / Associate Customer Success Manager – Makati/Taguig, National Capital Region

• Customer Success Manager : Responsible for developing customer relationships to promote retention and loyalty, building and maintaining relationships with customers and employees, implementing and supporting customer solutions. Essential duties include building strong customer relationships, resolving issues with tailored solutions, conducting regular customer success reporting, risk management and retention strategies, prioritizing service enhancements, and liaising with internal departments. Qualifications emphasize knowledge of customer service practices,CRM experience, strong communication, interpersonal skills, and the ability to manage projects and drive customer outcomes. Benefits include HMO on day 1 and other perks.
• Associate Customer Success Manager : Focus on onboarding, adoption, and retention; responsibilities include partnering with clients to define outcomes, monitoring usage and health gauges, collaborating with product sales and account management, ensuring license utilization and retention, building relationships with decision-makers, and driving adoption. Requirements include collaboration, communication, project management, and a customer-first attitude; salary ranges Php45,000–Php50,000 per month; schedule includes 8-hour shifts and 13th month pay.
• Multiple postings include variants of the above roles with similar responsibilities and requirements across different company names and locations (Taguig, Makati, Monroe Consulting Group Philippines, Refinitiv, iScale Solutions, SetSchedule, GetmyCourse, etc.).

Other postings include a Customer Success Consultant (Permanent WFH) in Makati/SetSchedule posting with remote-based work, salary around $7/hour, and benefits such as health insurance after a year, travel incentives, and 8-hour shifts.

• Develop and maintain customer relationships to promote retention and loyalty.
• Process orders, onboarding, adoption, and renewal activities; monitor usage, health metrics, and growth opportunities.
• Coordinate with internal teams (HR, Facilities, Finance, product sales, account management) to ensure customer success and retention.
• Lead customer onboarding, service enhancements, and escalations as needed; manage customer success initiatives and drive improvements.
• Communicate findings and recommendations to stakeholders; align customer success with business objectives and employee engagement.

• Knowledge of customer service practices; experience with CRM; excellent verbal and written communication; strong interpersonal skills; ability to build rapport; problem-solving mindset; project management capability; attention to detail; ability to work in fast-paced environments.
• For some roles: 2–3+ years of related experience; bachelor’s degree or equivalent; some postings require an intermediate to senior level with potential leadership responsibilities.

• HMO on day 1 (with dependents upon regularization) and other benefits for some roles; remote/flex arrangements in others; 8-hour shifts; 13th month pay; salaries vary by position and company.

• Mandaluyong, Taguig, National Capital Region; Makati, National Capital Region; other NCR locations depending on the posting.