Customer Success Specialist Ii, Um

Customer Support jobs in the Philippines

Explore numerous customer support job opportunities. Customer support roles are available across various industries, focusing on communication, problem-solving, and customer satisfaction. These positions involve addressing customer inquiries, resolving complaints, and providing information about products or services. Strong communication skills and a customer-centric approach are important for success in this field.

Customer support jobs encompass roles such as call center representative, technical support specialist, and customer service agent. Responsibilities often include managing customer accounts, processing orders, and documenting interactions. Many companies seek individuals with experience in customer relationship management (CRM) systems and a dedication to delivering excellent service. These roles are crucial for maintaining customer loyalty and building a positive brand image.

Job seekers can find customer support positions in diverse sectors, including technology, retail, finance, and healthcare. Opportunities range from entry-level positions to management roles, offering career growth potential. Companies value candidates who are empathetic, patient, and able to handle challenging situations with professionalism. Search for customer support jobs to start a rewarding career focused on helping others and contributing to business success.

725 Customer Support jobs in the Philippines

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Customer Success Specialist II, UM

Posted today

Job Description

It\'s not everyday that you consider starting a new career. We\'re Acquire BPO, and we\'re happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is a $2 Billion+ annual revenue company with double digit Annual Recurring Revenue (ARR) and a $3 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. They invest more than 250 million annually to ensure their AI-enabled technology and platforms meet or exceed the needs of customers. RingSense AI is RingCentral\'s proprietary AI solution. It\'s designed to fit the business needs of customers, orchestrated to be accurate and precise, and built on the same open platform principles that RingCentral applies to their core software solutions. This is where you and your skills come in. We\'re currently looking for a Customer Success Specialist II, UM: As a Customer Success Specialist II, UM, your primary responsibility will be to provide comprehensive support to stakeholders in managing and nurturing customer relationships. In this role, you will ensure the satisfaction and retention of clients through proactive engagement and effective problem-solving. Key tasks associated with this role include:

Job Responsibilities:

• Develop and maintain strong relationships with stakeholders to address customer concerns promptly and effectively.
• Provide inbound retention support and reactive account management services to mitigate customer churn and foster loyalty.
• Act as an account champion by proactively engaging clients through outbound communication and management efforts.
• Gather customer feedback, share valuable insights with internal teams such as Sales, Marketing, Product, Technical Support, Operations, Finance, and Engineering, and collaborate on improvement initiatives.
• Work with CSMs to address a variety of account-related inquiries, including contract details, device returns, and shipping concerns.
• Facilitate and coordinate financial responsibilities, such as processing refunds, managing tax exemption requests, and evaluating credit limit increases.
• Assist with account renewals by preparing comprehensive pricing sheets outlining current entitlements, billing information, and potential upsell opportunities.
• Review, audit, and advise on churn and downsell situations, ensuring all necessary information is accurate and complete before submitting for approval.
• Continuously enhance customer relationships by building trust, addressing their unique needs, and actively seeking opportunities to exceed expectations.
• Monitor customer health scores, identify potential risks, and develop tailored strategies to promote account growth and improve customer satisfaction.
• Maintain accurate and up-to-date customer records in the CRM system to ensure seamless communication and handoffs between internal teams.
• Stay informed about industry trends, product updates, and competitive landscapes to offer valuable insights and recommendations to customers.
• Participate in ongoing training and development opportunities to enhance your skills and contribute to the growth of the Customer Success team.

Desired Qualifications:

• 3+ yrs. direct and verifiable enterprise-level customer success, consulting or account management experience for a SaaS company.
• Proven experience building strong customer relationships with IT and business executive stakeholders and efficiently communicating internal and external voices.
• Experience leading meetings and regular cadences, quarterly and annual customer success reviews with customers
• Strong skills in verbal and written communications, strategic planning, and project management with the ability to adapt conversations for technical and non-technical audiences.
• Knowledge and experience with Salesforce.

What we offer:

• Comprehensive HMO package (medical and dental)
• Personal Time Off Leaves
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs

RingCentral\'s Customer Success works collaboratively to provide cohesive support and strategy that build, nurture and lead all aspects of the business. RingCentral has become the leading global cloud-based communications provider because it is not just selling solutions; it is changing the nature of communications. RingCentral\'s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now. About RingCentral/Acquire BPO RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc. Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its off-shore partner Acquire Asia Pacific Philippines, Inc.

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Customer Support

₱60000 - ₱ Y Darbiztech Virtual Solutions

Posted today

Job Description

Role Overview:

Acts as the frontline for client relationships-managing support inquiries while also actively driving sales through outreach and conversions.

Key Responsibilities:

• Handle inbound calls, chats, and emails from clients.
• Onboard new customers and explain Weenn\'s services clearly.
• Conduct outbound calls/emails to potential leads.
• Maintain CRM records of client interactions.
• Collaborate with dispute specialists to provide client updates.
• Achieve monthly sales and retention targets.

Qualifications:

• Bachelor\'s degree in Business, Marketing, or related field (preferred).
• 2+ years of experience in sales, telemarketing, or customer service (B2B preferred).
• Strong English communication and negotiation skills.
• Proven ability to meet or exceed sales targets.
• Experience using CRM tools (HubSpot, Zoho, or similar).

Customer Support

Posted today

Job Description

Join our CP360 Family, today

From Maple Leaf to Cebu: Proudly Cebuano, Uniquely Canadian

Join Our Canadian-Inspired Team in Cebu: Embrace Excellence Together

Why Join ContactPoint360?

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won\'t just be a coworker; you\'ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it\'s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360\'s leaders were promoted from within? Our CEO\'s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it\'s in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren\'t just welcomed—they\'re essential.

Our Purpose:

Is to create the best human experience, ensuring the highest client satisfaction, and transforming clients\' customers into loyal advocates for life.

Position Overview:

The role involves handling inbound and outbound customer calls, following provided scripts, gathering customer information into the CRM system, and assisting with both sales prequalification and after-sales support. Strong English communication skills (spoken and written) are essential for this position. While prior HVAC industry experience is a plus, it is not required, as full training and scripts will be provided.

Key Responsibilities:

• Handle inbound and outbound customer calls professionally using provided scripts.
• Prequalify sales leads by asking guided questions and collecting necessary details (customer information, property details, requirements).
• Support after-sales inquiries by guiding customers through troubleshooting steps and recording details in the CRM system.
• Escalate or transfer calls to the appropriate team (scheduling, accounts, or service) as needed.
• Maintain accurate records of customer interactions in the CRM.
• Deliver customer service in a professional and empathetic manner.

Key Requirements:

• Excellent English communication skills (speaking and writing).
• Strong interpersonal and active listening skills.
• Ability to follow structured scripts and processes.
• Computer literate with basic CRM or data entry experience.
• Detail-oriented with strong organizational skills.
• Critical thinking and problem-solving skills.
• Previous customer service or sales experience preferred.
• HVAC knowledge or background is an advantage but not mandatory.

Preferred Skills:

• Confidence in handling both presales and service-related calls.
• Ability to quickly adapt and learn new systems, tools, and flowcharts.
• Strong judgment in assessing customer needs and prioritizing next steps.

We are one of the fastest-growing BPOs in the world, and our secret is simple: it\'s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360\'s leaders were promoted from within? Our CEO\'s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it's in our DNA.

Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren\'t just welcomed—they\'re essential.

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Customer Support

Posted today

Job Description

About the role

This exciting full-time role as Customer Support & Channel Manager at VRJ Electronics\' in Maria Aurora, Aurora offers the chance to play a key part in delivering exceptional customer service. You will be responsible for leading a team of customer support agents, managing multiple customer service channels and ensuring the highest levels of customer satisfaction.

What you\'ll be doing

• Oversee the day-to-day operations of the customer support team, providing guidance and coaching to ensure efficient and effective service delivery
• Manage multiple customer service channels including phone, email, chat and social media to deliver a seamless omni-channel experience
• Monitor customer feedback and satisfaction metrics, identifying areas for improvement and implementing strategies to enhance the customer experience
• Collaborate with cross-functional teams to resolve complex customer issues and escalate where necessary
• Analyse customer data and trends to inform process improvements and identify new opportunities to enhance customer service
• Develop and implement customer service policies, procedures and training programmes to uphold the company\'s commitment to excellence
• Lead, motivate and develop the customer support team, fostering a positive and customer-centric culture

What we\'re looking for

• Significant experience (5+ years) in a customer service or call centre management role, with a proven track record of delivering high-quality support
• Excellent communication and interpersonal skills, with the ability to engage effectively with customers and lead a team
• Strong problem-solving and decision-making capabilities, with the flexibility to adapt to changing customer requirements
• Proficient in using customer service technologies and data analysis tools to measure and improve performance
• Demonstrated ability to create and implement customer service strategies and initiatives
• Experience in call centre operations, including contact handling, workforce management and quality assurance
• Passion for delivering exceptional customer experiences and a commitment to continuous improvement

What we offer

At VRJ Electronics, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits including:

• Comprehensive health and wellness package
• Generous annual leave and flexible work arrangements
• Opportunities for career development and skill-building
• Collaborative team culture and social events
• Discounts on our range of electronics products

About us

VRJ Electronics is a leading provider of innovative electronics solutions, serving customers across a wide range of industries. With a strong commitment to customer satisfaction and a talented team of professionals, we are dedicated to delivering excellence in everything we do. Join us and be a part of our exciting journey as we continue to grow and shape the future of the electronics industry.

Apply now to become our next Customer Support & Channel Manager

Customer Support

Posted today

Job Description

We are expanding our support team and looking to hire 2 Japanese-speaking (JLPT N2) and 2 English-speaking Customer Support Specialists. The role involves assisting ERP system users, troubleshooting issues, managing master data, and creating documentation. As this is a new business division, there are opportunities to grow and take on additional responsibilities.

Key Responsibilities

• User Support
• Respond to ERP system inquiries via phone, email, and chat
• Troubleshoot login errors, data entry mistakes, and report output issues
• Issue Documentation & Reporting
• Record and share resolved issues with the team
• Escalate unresolved concerns to specialized personnel
• Master Data Management Support
• Register and update product, partner, and employee data based on client requests
• Perform consistency checks and prepare reports
• Manual & Documentation Creation
• Compile FAQs and knowledge base materials
• Create user manuals for new ERP users

As this is a new division, duties may expand depending on business needs.

Qualifications (Japanese Bilingual Role)

• Japanese proficiency at JLPT N2 level(certification not required)
• Fluent in English (spoken and written)
• At least1 year of BPO customer support experience

Qualifications (English-Speaking Role)

• Fluent in English (spoken and written)
• At least1 year of BPO customer support experience
• ERP knowledge is an advantage, but not required

Customer Support

Posted today

Job Description

We are mass hiring for Call Center Agents as prior in our Metro Manila sites.

Sapient is URGENTLY HIRING APPLY TODAY AND GET HIRED IMMEDIATELY

Responsibilities:

• Resolve customer inquiries, concerns, or complaints effectively and escalate issues when necessary to ensure swift resolution.
• Update and maintain accurate records of customer interactions, transactions, and order details in the system.
• Stay updated on company policies, procedures, and services to provide accurate information to customers
• Contribute to a positive and collaborative team environment.

Our Awesome Benefits:

• Monthly Commissions
• Pioneer, Non-voice, and Easy Accounts Available
• HMO with 2 FREE Dependents from Day 1
• Free Coffee and Biscuits at the office
• Paid leaves, OT & holiday pay
• Government-mandated benefits & 13th-month pay
• Fast-Track Career Growth for top performers
• Retirement/Life Insurance for Qualified Staff
• Incentives and Signing Bonuses and other Premium Benefits for you to enjoy.
• Additional leave
• Company events
• Health insurance
• Paid training

BE PART OF A GROWING TEAM AND ENJOY WORK-LIFE BALANCE

Give us a ring, and let\'s talk about how we can help you. Apply now and receive a quick response within a day

• Additional leave
• Company events
• Health insurance
• Paid training

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