Operations Assistant Manager

4 weeks ago

Angeles, Philippines TP Full time

Overview

TP is a global digital business services company. Our global scale and local presence enable us to support our communities, clients, and the environment positively. We deliver advanced, digitally-powered business services that help the world's best brands streamline their operations in meaningful and sustainable ways.

Job Responsibilities

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

Remote Customer Service: Providing customer service and support via phone, online chat, or text including:

  • Call center-based customer support in response to a high volume of low complexity inquiries
  • Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries

Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:

  • Acting as liaison between customers, production and distribution departments related to specific customer orders
  • Providing technical and non-technical customer support in a walk-in service center

Incumbents matching to this specialization are not compensated based on achievement of sales targets.

Job Qualifications
  • At least 1 year of experience as an Operations Assistant Manager in a BPO setting
  • Has experience in client facing.
  • Positions on this level have advanced knowledge and experience and participates in/leads the development of new solutions/projects.
  • Shares best practice and advice to the co-workers in the professional area.
  • Not only generates own workload but outlines directions to others. Can supervise and coordinate lower-level specialists being single point of contact in complex matters.
  • Coordinates the daily operations, enables and oversees the implementation of short to medium term activities within the team.
  • Delivers input to policies, processes and standards, where decisions are of tactical and operational nature within a defined scope.
  • Manages a mixed team of Specialist and Support jobs, with full employee lifecycle responsibility.
  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Sales and Business Development
  • Industries : Outsourcing and Offshoring Consulting

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