People Operations Manager

People & Industrial Relations; People Advisory; Change Management Planning & Implementation; Labor relations advice and strategy; Employment and labor laws /regulatory compliance; Unions and collective agreement / work councils management; Discipline and dismissal; Employee complaints and grievance processing and mediation; Involuntary separation; Operational workforce planning; High-volume recruitment and hiring / RPO; Local Response Team (emergency responder); Workforce transition; Country lead for HR project implementation

The People Operations Manager will provide high level of technical expertise and advise to members of management. This role involves management responsibility for a team of people partners in the location. With expertise in the local market, this role shall provide guidance and act as a subject matter expert on local laws, regulations and key people related initiatives that align with business objectives. The successful candidate is expected to deliver people analytics, interpret results and apply complex information to influence key business decisions. This role shall lead high impact cross-functional projects and initiatives to achieve optimal results for the business and its people.

• Develops, recommends and executes tools and processes to assist in the achievement of goals within area of expertise.
• Applies diverse but structured tools to achieve results or develop new or enhanced services.
• Develops and delivers training for internal customers or vendors within area of expertise as appropriate.
• Develops and maintains expert knowledge in relevant company principles, processes, tools and best practices; current and forthcoming external requirements (country/regional regulations) and current/emerging market trends and practices within area of expertise.
• Provides expert advice proactively and on request, advising on appropriate solutions for complex or unique issues. Shares knowledge with peers and management.
• Sources data and information from internal or external subject matter experts as required; conducts systematic in-depth research and analysis into issues of varying complexity within area of technical specialism.
• Initiates, defines and leads the development and communication of effective reports to key stakeholders, including executive/senior management.
• Ensures ongoing compliance with defined company processes and procedures, relevant legislation and external regulations, and predefined agreements. Reviews policies/standards to ensure compliance or designs new policies if appropriate.
• May complete department level audit and notify management of any non-compliance issues as they arise.
• Builds and develops effective relationships with members of management to influence and optimize business outcomes; maintains confidentiality and drives key people initiatives as a subject matter expert aligned to department goals.
• Identifies and develops goals relating to business initiatives and projects within remit, in alignment with divisional and corporate goals. Communicates to key stakeholders and secures commitment; may develop and present business or project plans to management; contributes to the review of business cases/plans.

• Bachelor’s degree in human resource management, business, behavioural and/or similar studies.
• Candidates must have at least 5 years minimum management experience leading diverse teams in the field of HR. HR Business Partners, HR Generalists and People Advisors are also encouraged to apply.

• Ability to work under pressure and tight deadlines.
• Proven record of achieving results in a fast-paced environment.
• Experience working in an MNC with regional exposure is a plus.
• Has good command of the English language and can articulate thoughts confidently with ease.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world\'s largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.