Country Manager
4 weeks ago
Who we are
At harlan + holden coffee, we are in the business of saving people’s time. We take pride in our passion for excellence in offering a unique store ambiance and coffee experience. Our commitment to high standards and a supportive work environment makes us a leader in specialty coffee. Join us in crafting exceptional coffee and building lasting connections with our customers.
Website: Instagram: @harlanholden.coffee
What you will doStrategic Planning and Execution
- Lead the annual business planning process in collaboration with HQ.
- Translate corporate strategic objectives into roadmaps across Store Operations, Central Kitchen, Facilities & Management, Construction/Store Development, Marketing, HR, Finance/Accounting/Admin Teams
- Define departmental targets and track progress against KPIs, holding managers accountable for delivery
- Conduct and consolidate monthly business reviews across all departments and present to HQ. Prepare and submit performance reports to brand principals and HQ, with clear follow-through on action points
- Cross-Functional Operations Management
- Oversee daily business operations and ensure strong coordination across all departments
- Provide leadership and direction to managers to ensure aligned execution
- Ensure full implementation and enforcement of Operation policies
- Uphold standards in customer experience, design, and operational discipline as measured by metrics such as mystery shop scores and in-store audits
- People Leadership
- Coach and lead department heads with clear performance expectations
- Oversee team structure, staffing plans, and succession building
- Drive performance management and talent development across all functions
Why Join harlan + holden coffee?
- Lead our Philippine operations by driving strategy, execution, and collaboration, while inspiring a team that brings harlan + holden’s vision of effortless, customer-centered experiences to life.
- Thrive in a dynamic environment where dedication, professionalism, and a commitment to excellence help you succeed in your career.
- Competitive Salary package
- Comprehensive HMO Coverage
- Exciting incentives that recognize your dedication and expertise
If you’re ready to take the next step in your career, apply today
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