Food And Beverage Supervisor

2 weeks ago

Dumaguete, Philippines Araw Hospitality Group Full time

Job Summary Responsible for overseeing the day-to-day operations of all food and beverage outlets within the property. This role ensures that service standards are consistently met or exceeded, staff are well-trained and motivated, and guest satisfaction remains a top priority. This role also involves supervising staff, maintaining inventory, menu creation/development and supporting the execution of events and promotions to drive revenue and enhance the guest experience. Qualifications Bachelor’s Degree in Hospitality Management or equivalent Certification in responsible alcohol service is a plus, Basic Food handling, First Aid training, and others. At least 1-2 years experience in F&B operations, minimum (1) year in the required role. Strong leadership and team management skills. Exceptional customer service and communication abilities. Proficiency in point-of-sale (POS) systems and basic computer applications. Knowledge of food safety and health regulations. Ability to work flexible hours, including evenings, weekends, and holidays. Willing to be assigned in Dumaguete City Job Responsibilities Staff Supervision Supervise and provide guidance to F&B staff, including servers, bartenders, hosts/hostesses, and support staff. Schedule shifts and allocate duties, ensuring optimal staffing levels during peak hours and events. Conduct pre-shift meetings and provide clear instructions to staff. Employee Basic Training, Professional development & Skills Training. Guest Service Ensure high levels of customer satisfaction by monitoring service quality, responding to guest feedback, and resolving any service-related issues promptly and professionally. Interact with guests, addressing inquiries, special requests, and resolving complaints to maintain a positive guest experience. Operations Management Oversee day-to-day F&B operations, including restaurant, bar, banquet, and room service outlets. Ensure smooth service flow, efficiency, and adherence to established service standards. Inventory Management Monitor and control inventory levels of food, beverages, and supplies to minimize waste and control costs. Coordinate with the kitchen and procurement to ensure timely restocking. Financial Management Assist in managing the F&B department budget, including tracking expenses, revenue, and cost control measures. Prepare reports, analyze financial data, and provide recommendations to optimize financial performance. Basic Costing Knowledge, Cost Controlling, Budgeting & Forecasting. Safety and Compliance Ensure compliance with health and safety regulations, liquor laws, and food safety standards. Conduct regular safety inspections and staff training on safety protocols. Event Coordination Assist in planning and executing special events, private functions, and catering services. Coordinate event details with clients and oversee the F&B team's performance during events. #J-18808-Ljbffr

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