Quality Assurance

2 weeks ago

Pasig, Philippines Everise, Inc. Full time

Quality Assurance - Specialist (Collections) page is loaded## Quality Assurance - Specialist (Collections)locations: Ortigastime type: Full timeposted on: Posted Todayjob requisition id: R ## **Company Overview**Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love todayPosition Purpose: The Specialist - Quality Assurance is responsible for ensuring that all calls adhere to the quality guidelines as set forth by the client and by Everise. The QAR achieves this objective by constantly monitoring the associates’ transactions, scoring these monitors, and providing active personal coaching and feedback to the associates. Job Requirements: • Monitor/audit each assigned associate in accordance with Everise and client requirements • Work with supervisors and management to ensure that all associates are meeting quality standards • Provide training as needed to both new hires and experienced associates • Attend and contribute to both internal and client calibration sessions • Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s) • Any other duties and responsibilities assigned by management of the company Qualifications: • At least 3 years QA experience in call center environment • High school diploma or equivalent required. Some college preferred • Proficiency in Microsoft Office applications, especially MS Word and Excel • Excellent oral and written communication skills • Detailed-oriented • Analytical skills • Exceptional motivational and interpersonal skills • Able to work independently • Flexible Schedule • Dependability regarding completion of assignments and attendance• Must be amenable to work onsite full-time in Ortigas, PasigIf you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Our specialty sectors are healthcare, travel, technology, and financial services. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work. Join us and become a champion of customer happiness Learn more at .#J-18808-Ljbffr

  • Quality Assurance Assistant

    4 weeks ago

    Pasig, Philippines Sundust Bros Corporation Full time

    Responsibilities Assist in the development and implementation of quality assurance policies and procedures. Conduct regular inspections and audits to ensure compliance with quality standards. Record and analyze data related to product quality and performance. Collaborate with the quality assurance team to identify areas for improvement and implement...

  • Quality Assurance Analyst

    2 weeks ago

    Pasig, National Capital Region, Philippines 4fe80c5f-e3a7-49f5-9b42-c6e162b9ce68 Full time ₱900,000 - ₱1,200,000 per year

    Company Description51Talk Online Education Group (NYSE: COE) is a global leader in online English education, connecting students worldwide with a network of highly trained and qualified teachers. The platform provides live, interactive, and enjoyable online English lessons that can be accessed from anywhere and at any time. Using data analytics and feedback...

  • Quality Assurance Analyst

    2 weeks ago

    Pasig, National Capital Region, Philippines Universal Access and Systems Solutions Inc. Full time ₱900,000 - ₱1,200,000 per year

    The Quality Assurance Analyst is responsible for systematically auditing and evaluating projecttimelines, documentation, and service quality across multiple departments. By identifying gaps,inefficiencies, and areas for improvement, the Quality Assurance Analyst enhances operationaleffectiveness, process standardization, and customer satisfaction across the...

  • Quality Assurance Assistant

    2 weeks ago

    Pasig, National Capital Region, Philippines Vintel Logistics Inc. Full time ₱250,000 - ₱500,000 per year

    UNDER AGENCYWith at least 1 year of working experience in quality assurance, preferably in the logistics and or freight forwarding industry.Knowledgeable with the tools, concepts and methodologies of quality management.Experience in ISO 9001:2008, preferred but not required.Graduate of B.S. Industrial Engineering, and or related courseProficient in MS Word,...

  • Quality Assurance Supervisor

    3 weeks ago

    Pasig, Philippines TASQ Staffing Solutions Full time

    About the job Quality Assurance Supervisor - Pasig TASQ is looking for a Quality Assurance Supervisor (Pasig). The pre-screening interview will be done over the phone, so please keep your line open. About the job Quality Assurance Supervisor (Pasig) Work setup: Onsite (Pasig) Shift: 8:00 AM 4:30 PM (Monday-Friday) & 8:00 AM 3:00 PM (2 Working Saturdays) Key...

  • Quality Assurance Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines ECAM Full time ₱1,200,000 - ₱2,400,000 per year

    ECAM is looking for talented individuals like you Be the next Quality Assurance Specialist.ECAM's Quality Assurance Specialist (QAS) is responsible for investigating incidents that happened at properties monitored by the Monitoring Center. Root cause analysis is performed to determine the root cause, corrective action and preventive action which will be...

  • Quality Assurance Specialist

    2 weeks ago

    Pasig, National Capital Region, Philippines GICF Full time ₱250,000 - ₱500,000 per year

    Company DescriptionGlobal Integrated Contact Facilities, Inc. (GICF) is a flexible and competitive IT-BPM (BPO) company that partners with clients to develop customized solutions aimed at maximizing their goals and bottom-line. GICF has over 1000 employees and a successful history of managing cost-effective, multi-channel contact center and back-office...

  • Quality Assurance Associate

    2 weeks ago

    Pasig, National Capital Region, Philippines GICF Full time ₱250,000 - ₱500,000 per year

    Company DescriptionGlobal Integrated Contact Facilities, Inc. (GICF) is a flexible and competitive IT-BPM (BPO) company that partners with clients to develop customized solutions aimed at maximizing their goals and bottom-line. GICF has over 1000 employees and a successful history of managing cost-effective, multi-channel contact center and back-office...

  • Jr. Quality Assurance Engineer

    3 weeks ago

    Pasig, Philippines IThinkWeb Corporation Full time

    Jr. Quality Assurance Engineer is responsible in conducting software testing and quality assurance for applications. Responsibilities Develop test cases based on the test design Create functional test plans and test designs for the product or feature under test Works with project team and ensures quality of assigned applications Maintains and generates data...

  • Quality & Assurance Manager - CPA

    2 weeks ago

    Pasig, Philippines Risewave Consulting, Inc. Full time

    2 days ago Be among the first 25 applicants We are seeking an experienced QA Manager to lead quality assurance initiatives, manage a team, and ensure compliance with audit standards and methodologies. Key Responsibilities Lead and manage the QA team, providing guidance and support to achieve departmental goals. Develop, implement, and maintain QA...