IT Technical Support

1 day ago


Cebu City, Philippines MEGAMAXX COMPUTER SHOP Full time

Responsibilities

  • Technical Support: Provide first-line support for IT incidents and requests via phone, email, and in-person, troubleshooting hardware and software issues.
  • Issue Resolution: Diagnose and resolve technical hardware and software issues, escalating to senior IT staff when necessary.
  • User Assistance: Assist users with system access, software installation, and configuration of hardware and software applications.
  • Documentation: Maintain accurate records of support requests, issues, and resolutions in the ticketing system; document troubleshooting steps for future reference.
  • Maintenance: Assist in the setup, configuration, and maintenance of computers, printers, and other peripheral devices.
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