Director of Quality

1 week ago

Taguig, Philippines SYMPHONY Full time

We’re hiring a Director of Quality and Clinical Compliance to lead quality assurance and regulatory alignment across our clinical operations, with a focus on prosthetics and orthodontics. You'll define QA standards, run case audits, reduce rework/error rates, and ensure we stay compliant with all clinical and operational requirements.

KEY RESPONSIBILITIES

  • Define and implement QA standards and protocols across clinical operations.
  • Conduct regular case audits to ensure adherence to clinical best practices in prosthetics and orthodontics.
  • Monitor and control error thresholds and rework rates , implementing corrective actions where necessary.
  • Lead CAPA (Corrective and Preventive Action) processes to resolve systemic issues and prevent recurrence.
  • Ensure all compliance documentation is accurate, updated, and audit-ready.
  • Partner with clinical and operations leaders to align outputs with regulatory, accreditation, and industry standards .
  • Develop training and education programs to continuously improve quality awareness and compliance.
  • Report on quality metrics, risks, and improvements to executive leadership.

QUALIFICATIONS

  • Bachelor’s degree in Healthcare, Dentistry, Dental Technology or related field (advanced degree preferred).
  • 10+ years of experience in quality assurance and compliance within healthcare, dental, or medical device industries .
  • Proven track record of designing and enforcing QA programs that measurably reduced errors and rework.
  • Strong experience with case audits, CAPA, and clinical documentation standards .
  • Deep knowledge of clinical compliance, healthcare regulations, and quality frameworks .
  • Demonstrated ability to balance clinical excellence with operational throughput in SLA-driven environments.
  • Excellent leadership, communication, and stakeholder management skills.
  • Highly organized, detail-oriented, and proactive in problem-solving and process improvement.
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