Training and Quality Director
1 week ago
Job title
: Training and Quality Director
Location:
Taguig City (Onsite)
Education:
Bachelor's degree in business, Human Resources, Management, or related field.
Experience:
7-10 years of experience in training, quality management, or related fields.
No of Openings:
1
Roles and Responsibilities:
- Develop and Implement Training Programs: Design and roll out effective employee training programs tailored to different departments, ensuring alignment with organizational goals.
- Training Needs Analysis: Collaborate with department heads and HR to identify skills gaps and create targeted training strategies.
- Leadership Development: Implement leadership training programs aimed at developing high-potential employees and future leaders within the organization.
- Quality Standards Development: Establish and enforce company-wide quality standards, ensuring compliance with industry regulations and best practices.
- Quality Audits: Oversee regular audits to evaluate the quality of products, services, and processes across departments.
- Training Evaluation: Continuously monitor and assess the effectiveness of training programs, using metrics such as employee performance, feedback, and productivity.
Required Skills:
- Proven ability to develop and implement training and development strategies.
- Strong knowledge of quality assurance processes and methodologies.
- Excellent leadership and team management skills.
- Exceptional communication, presentation, and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Bachelor's degree in business, Human Resources, Management, or related field.
- Minimum of 7-10 years of experience in training, quality management, or related fields.
- With at least 5 years in a leadership role in the BPO Industry
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