Healthcare Customer Service Representative

5 days ago

Taguig, Philippines R1 RCM Full time
Healthcare Customer Service Representative (Taguig)

R1 RCM Taguig, National Capital Region, Philippines

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What will you do in this role?
You will be responsible for providing expertise and excellent customer service support that meet the needs of our patients by educating them on balance billing, payment processing, available payment arrangement, dispute resolution, collecting accurate insurance information, verifying benefits and eligibility, appointment setting, treatments and follow ups, patient support, also, coordination with the doctor’s office to secure authorization, among others.
Qualifications

  • Completed at least 2 years of BS Nursing or any Med-allied course
  • At least 12 months of BPO voice experience
  • Ability to work in an on-site setup in BGC
  • Flexible with graveyard and rotating shifts.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.
What’s in it for you?
  • Competitive Total Rewards Package
  • Target variable incentives
  • Medical Plan (HMO) from Day 1 of employment with free dependents
  • Life insurance
  • Paid Time-Off Benefits
  • Sick Leave Conversion
  • Night Differential offered
  • Employee Referral Program
  • All Mandatory Statutory Benefits
R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, or any other characteristic protected by local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
Visit us on Facebook: #AllTogetherBetterinR1PH Seniority level
  • Seniority level Not Applicable
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Hospitals and Health Care

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