Operations Support Specialist

****Main Contribution**** ****Key Responsibilities***** Upload bookings and orders into the CRYOPDP System (such as CAPS, UnITy, and Cargowise), ensuring all relevant shipment details are accurately captured.* Ensure inclusion of special instructions for shipments (e.g., temperature requirements, delivery preferences) and communicate these to Local Service Providers (LSPs) to prevent errors or delays.* Escalate issues to the Operations Support Supervisor, ensuring that the appropriate team is notified promptly to handle urgent matters.* The escalation process ensures that client issues are addressed in a timely manner and that there is transparency within the team regarding potential challenges or delays.* Serve as the backup for the Operations Support Supervisor during vacation or leave, ensuring continuity of operations in their absence.* This involves taking over supervisory responsibilities, maintaining workflow, and supporting the team during periods of absence.****Manager’s Position**** **Operations Support Supervisor******Location**** **Manila, Philippines**Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field. Equivalent experience in logistics operations may also be considered.****Education**:** 1–3 years of experience in logistics, supply chain operations, or order/shipment management. Experience with booking systems and coordination with service providers is an advantage.****Experience:**** ****Technical Proficiency:**** Strong attention to detail with proven ability to manage booking uploads, shipment tracking, and documentation with accuracy and timeliness.****Operational Skills:**** Capable of reviewing data, monitoring KPIs, and generating daily reports to ensure service levels and compliance with customer requirements.****Analytical Ability:**** ****Communication**:** Effective written and verbal communication skills to coordinate with Local Service Providers (LSPs), clients, and internal stakeholders. Ability to follow up and resolve issues promptly.****Problem-Solving & Escalation:**** Demonstrated ability to identify issues, escalate critical problems to supervisors, and propose solutions to maintain service continuity.**Fluent in English** **Other foreign language proficiency is a plus*** Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field. Equivalent operational experience may also be considered.* 1–3 years of experience in logistics coordination, supply chain operations, or order management, preferably in a regulated or time-critical environment.* Hands-on experience with booking and shipment management systems such as CAPS, UnITy, or Cargowise.* Familiarity with real-time shipment tracking, vendor coordination, and reverse logistics processes.* Experience generating shipment status reports, maintaining monitoring files, and ensuring data accuracy in logistics systems.* Strong knowledge of customer service practices within a logistics or supply chain setting, including issue resolution and escalation management.* Proficiency in MS Excel, Google Sheets, or other reporting tools for daily monitoring and performance tracking.* Exposure to working with Local Service Providers (LSPs), clients, and cross-functional teams to ensure smooth shipment execution.* Understanding of business continuity support processes and the ability to back up supervisory roles when required.**Team Collaboration:** Works cooperatively within the Control Tower/Operations Support team, supporting colleagues and stepping in as backup when required.**Accountability & Reliability****:** Takes ownership of assigned tasks, consistently meeting deadlines and upholding service level agreements (SLAs).#J-18808-Ljbffr