Deployment Project Coordinator

Lexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision. When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you’re just starting out or leading at the highest levels, this is a place to grow, stretch, and make real impact—across industries, countries, and careers. From engineering and product to digital services and customer experience, you’ll help connect data, devices, and people in smarter, faster ways. This is meaningful, connected work—on a global stage, with the backing of a company built for the future, and a robust benefits package designed to support your growth, well‑being, and life beyond work. Job Purpose / Mission / Summary As a member of Lexmark’s Managed Print Services (MPS) organization, the Deployment Project Coordinator (DPC) will work as part of a team to deploy printers/MFPs and/or take over management of existing devices for new and existing customers. Projects could range in size from a few hundred devices to 25,000+. The DPC will work with Lexmark Cross Functional Teams and external transportation partners. The role is responsible for coordinating hardware orders, tracking and managing deliveries according to the project schedule, gathering site survey data, ensuring devices are recorded and maintained in Lexmark’s asset management system, and working closely with Project Management Leadership, Customer Operations, and other Lexmark business functional teams to ensure smooth execution of the end‑to‑end hardware creation to acceptance process. Key Roles & Responsibilities Assist Project Manager (PM) in all phases of Implementation Project by driving and managing tasks without daily guidance from the PM. Take lead on project meetings, initiate internal or customer‑facing conference calls, take minutes, and update action items. Place orders and monitor shipments to ensure delivery according to project schedule. Track order fulfillment and delivery of hardware using Lexmark systems and carrier websites. Resolve delivery and schedule issues between carriers and customers. Modify planned installation activities in response to changes in delivery schedule. Receive and interpret customer POs for hardware orders. Manage changes to deployment schedules, recognizing downstream impacts. Participate in project calls and proactively identify actions needed for changes in orders and installations. Manage customer return orders and pickup & disposal of old devices. Coordinate service delivery, gather data, and resolve issues requiring real‑time coordination between carrier, customer, and install partner. Manage complex interactions including changes, disruptions, and other unplanned events while a technician is on site. Interface with customers and installation partners during installation and help bridge support during critical rollouts. Work with Supply Chain on shifting installs based on order/availability issues. Assist customer personnel in gathering data for existing assets, confirming deliveries, and other general assistance directed by the PM. Provide occasional overtime and weekend work based on customer rollout schedule. Track detailed order‑to‑invoice & returns data for all equipment shipped/returned/ disposed, as required to invoice customer and manage inventory. Track consumption of customer P.O.’s and process Lexmark hardware billing. Proactively support the PM in identifying and reconciling inventory discrepancies. Escalate issues promptly to mitigate future problems. Document meeting data and provide regular status reports to all team members, client, and internal management as directed by the PM. Provide accurate and timely information on performance measurement, quality assurance, and customer satisfaction areas of the project. Manage deployment plan to ensure timely and accurate deployment according to approved schedule. Manage high‑level MPS accounts as determined by Deployment Project Coordinator’s Account Matrix. Provide process mentoring to newly trained Project Managers and Deployment Project Coordinators. Provide first‑line support for business process inquiries from new DPCs and new Project Managers. Competencies, Skills, Knowledge & Abilities Proficiency with Microsoft Office tools: Word, PowerPoint. Strong Excel skill (writing formulas, functions, tables, and ranges). Excellent analytical, data reconciliation, and problem‑solving skills. Excellent communication and customer service skills. Proficiency in oral and written language of the customer and English. Detail‑oriented, self‑starter. Ability to work overtime and/or weekends to cover customer rollout schedule. Results‑oriented. Ability to prioritize workload to meet multiple project and customer timelines. Customer‑facing experience. Strong oral and written communication skills. Data management and analysis skills. Strong interpersonal skills. Multi‑tasking. Independent thinking, problem solving, and decision making. Ability to work with cross‑functional teams and at times lead and influence the team. Ability to identify issues that need to be escalated for resolution as needed. Education, Experience & Certifications Bachelor’s Degree. Advanced skills in Microsoft Excel and familiarity in MS Project. Familiarity with SAP and Business Objects a plus. 2+ years’ experience preferred in hardware deployments, order management, logistics, and project management. In‑depth knowledge of Project Management Life Cycle. Project management certifications a plus. Familiarity with Lexmark devices and packaging a plus. Understanding of common logistics operations including staging, last mile delivery, and Logistic Global Service. How to Apply Are you an innovator? Here is your chance to make your mark with a global technology leader. Apply now Global Privacy Notice Lexmark is committed to appropriately protecting and managing any personal information you share with us. Click here to view Lexmark's Privacy Notice. #J-18808-Ljbffr