Operating System Support Team Lead

Operating System Support Team Lead – Makati

Location: Makati, National Capital Region

Job Description

• Developing and training the technical team members to ensure the ability to deliver the service on the client infrastructure.
• Identify the resources required to maintain the level of service.
• Hands-on technical depth enables direct oversight, problem-solving leadership and participation for complex infrastructure implementation, system upgrades and operational troubleshooting.
• Leadership for delivery of 24/7 service operations and KPI compliance.
• Experience in leading overall infrastructure for a complex organization and network.
• Overall management and leadership of a team of Service Desk Engineers and Field Engineers.
• Ensure delivery of 24/7 service operations and KPI compliance.
• Manage escalations and provide timely resolutions to customers.
• Responsible for managing the team that delivers service to the client, including hardware and software maintenance, service management, and various projects to support the client\u2019s infrastructure.

Technical Support Specialist – Asia Systems Group, Inc.

Location: Makati, National Capital Region

Job Description

• Job responsibilities: handle various IT-related tasks such as software installation, deployment of machines (laptops/desktops), networking, troubleshooting user issues, and other regular IT jobs.
• Acts as data protection officer for the company — responsible for data security.
• Monitor server logs and firewall logs.
• Monitor CCTV cameras.
• Prepare inventory of assets, IT alerts/reports, monitoring logs.
• Prepare status reports on activities and perform other technical activities.

Job requirements

• Graduate of a 4-year computer science course.
• At least 2 years of experience in an IT technical support role.
• Knowledgeable in both hardware and software troubleshooting.

Salary: Php13,000.00 - Php15,000.00 per month

Benefits: Health insurance

Schedule: 8 hour shift, Day shift

Supplemental Pay: 13th month salary

COVID-19 considerations: protocols in place (acrylic dividers, alcohol, air purifier in the office).

Ability to commute/relocate: Makati City (required)

License/Certification: Microsoft certification (preferred)

IT Technical Support

Job Description

• Desktop Support Engineer responsible for repairing, maintaining, and upgrading hardware and equipment; troubleshoot and provide end-user assistance; escalate when needed.
• Provide investigation, diagnosis, resolution and recovery for hardware/software problems; manage service requests and new computer setups.

Qualifications

• Must have at least 1 year of IT support experience.
• Open for project-based employment (1-year renewable contract).
• Willing to work in Makati, Mon to Friday 7AM to 4PM; OT on weekends/rest days if needed.
• Education: Bachelor's (preferred).
• Experience: IT Support 1 year (preferred).

Technical Support Manager

Location: Ortigas area; onsite work required

Job Description

• Service Supervisor responsible for upkeep of assets deployed nationwide via on-site and remote implementations.
• Deliver concise reports and outputs; provide on-site and remote asset technical support, hardware/software installation and configurations, and on-site maintenance.
• Assist in R&D of IT hardware requirements; processing of COP/COI.
• Oversee and manage the team.

Requirements

• At least a graduate of Computer/IT-related fields.
• Experience in remote and on-site technical support, hardware and software installation and configurations.
• Minimum 7 years of experience; at least 3 years in team management.
• Willing to work onsite in Ortigas; field work if needed.

Ecosystem (Technical Support Representative)

Location: Boni, Mandaluyong (Temporary Work from Home/Hybrid)

Job Description

• Support Ecosystem Cloud Sales Team to drive adoption and utilization of cloud services; build relationships with key cloud technology partners.
• Resolve internal and customer-related technical support cases; stay up to date with Google Workspace products and disseminate knowledge to the team.
• Escalate difficult technical/business issues; troubleshoot with product teams; create knowledge base articles; request product enhancements.
• Support global Ecosystem Sales Directors and Enablement on Google Workspace add-on transactions.
• Graduate with a bachelor’s degree (preferably IT-related); open to undergraduates with relevant experience.
• Must have 1 year of technical support experience.
• Knowledge of Windows OS architecture and security is a plus.

Technical Support Representative (TSR)

Location: Taguig/BGC (Onsite)

Job Description

• URGENT HIRING for IT Service Desk and Technical Support Representatives; provide expert advice and information to customers regarding products and services; contribute to profitability through excellent customer service and consultative selling.
• Onsite work; interview process includes initial and final interviews; start ASAP.

Salary: Php35,000.00 - Php40,000.00 per month

Benefits: Health insurance, life insurance, on-site parking, gym membership, 13th month salary, and more

Schedule: Various shifts including evenings and weekends; multiple shift types available

Qualifications: 24+ months IT service experience; college graduate in computer-related field; willing to work onsite

Education/Experience: Bachelor's preferred; IT Support experience 1 year (preferred)

Other notes

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