Support Team Lead

3 weeks ago


Metro Manila Philippines Fluent Trade Technologies Full time
Overview

Support Team Lead (Linux) role at Fluent Trade Technologies . Fluent supplies ultra-low-latency engines for Tier-1 banks globally. As a team leader in the support team you will be hands-on support while also managing a team of 5+ support engineers worldwide. The team will support both technical and non-technical end-users. Scripting and documentation projects will also be included.

Responsibilities
  • Monitor an operational financial system
  • Interact with customers in the US/EU/Asia as tier-2/3 support
  • Take ownership of technical issues, and work with our Development group to resolve more advanced issues when necessary
  • Perform configuration modifications; document troubleshooting and problem resolution steps
Team Leader Responsibilities
  • Create and enforce procedures and methodology
  • Create and use KPIs and reports
  • Manage the team’s work (tasks, response times, shifts, etc.)
  • Do some hands-on work, and a few shifts
  • Work closely with customers and R&D
Desired Skills & Experience
  • Linux knowledge: analyze logs, regexp, processes - a must
  • Experience of 4+ years in managing a support team for a back-end software
  • Experience as a support engineer for production environments
  • Excellent English
Advantage
  • Basic SQL
  • Financial background: FIX protocol, FX trading
  • Scripting: one of bash, python, Perl, C shell
  • Basic network knowledge, telnet, TCP/IP
  • Experience with ServiceNow
  • Experience with Jira, Jenkins
  • Experience with SVN
  • Experience with C++
Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Software Development

Location: Makati, National Capital Region, Philippines

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