Support Team Lead

1 week ago


Metro Manila Philippines Fluent Trade Technologies Full time

Overview Support Team Lead (Linux) role at Fluent Trade Technologies . Fluent supplies ultra-low-latency engines for Tier-1 banks globally. As a team leader in the support team you will be hands-on support while also managing a team of 5+ support engineers worldwide. The team will support both technical and non-technical end-users. Scripting and documentation projects will also be included. Responsibilities Monitor an operational financial system Interact with customers in the US/EU/Asia as tier-2/3 support Take ownership of technical issues, and work with our Development group to resolve more advanced issues when necessary Perform configuration modifications; document troubleshooting and problem resolution steps Team Leader Responsibilities Create and enforce procedures and methodology Create and use KPIs and reports Manage the team’s work (tasks, response times, shifts, etc.) Do some hands-on work, and a few shifts Work closely with customers and R&D Desired Skills & Experience Linux knowledge: analyze logs, regexp, processes - a must Experience of 4+ years in managing a support team for a back-end software Experience as a support engineer for production environments Excellent English Advantage Basic SQL Financial background: FIX protocol, FX trading Scripting: one of bash, python, Perl, C shell Basic network knowledge, telnet, TCP/IP Experience with ServiceNow Experience with Jira, Jenkins Experience with SVN Experience with C++ Seniority level Not Applicable Employment type Full-time Job function Information Technology Industries Software Development Location: Makati, National Capital Region, Philippines #J-18808-Ljbffr


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