
Support Team Lead
3 weeks ago
Support Team Lead (Linux) role at Fluent Trade Technologies . Fluent supplies ultra-low-latency engines for Tier-1 banks globally. As a team leader in the support team you will be hands-on support while also managing a team of 5+ support engineers worldwide. The team will support both technical and non-technical end-users. Scripting and documentation projects will also be included.
Responsibilities- Monitor an operational financial system
- Interact with customers in the US/EU/Asia as tier-2/3 support
- Take ownership of technical issues, and work with our Development group to resolve more advanced issues when necessary
- Perform configuration modifications; document troubleshooting and problem resolution steps
- Create and enforce procedures and methodology
- Create and use KPIs and reports
- Manage the team’s work (tasks, response times, shifts, etc.)
- Do some hands-on work, and a few shifts
- Work closely with customers and R&D
- Linux knowledge: analyze logs, regexp, processes - a must
- Experience of 4+ years in managing a support team for a back-end software
- Experience as a support engineer for production environments
- Excellent English
- Basic SQL
- Financial background: FIX protocol, FX trading
- Scripting: one of bash, python, Perl, C shell
- Basic network knowledge, telnet, TCP/IP
- Experience with ServiceNow
- Experience with Jira, Jenkins
- Experience with SVN
- Experience with C++
- Not Applicable
- Full-time
- Information Technology
- Software Development
Location: Makati, National Capital Region, Philippines
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