General Operations Coordinator/ Manager

Overview

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We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.

We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.

Who are we?

We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.

Our team includes people who have built:

• Financial products (Square/CashApp, the earliest CapitalOne credit cards)
• Consumer products (Internet.org, Xbox)
• Technology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages)
• Mathematics & science infrastructure (computational research at NASA’s JPL)

We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives.

Job description

We are seeking a detail-oriented and analytical Operations Coordinator to join our team. The ideal candidate will be a quick learner with a strong background in both general business operations and database management. This role is crucial for ensuring the smooth functioning of our day-to-day activities while also providing key support for data-driven projects. The successful candidate will be responsible for a variety of tasks, from optimizing workflows to performing data analysis using SQL.

• Operations Management:
• Oversee and improve daily operational processes and workflows.
• Coordinate with various departments to ensure seamless execution of business activities.
• Manage and track key performance indicators (KPIs) to identify areas for improvement.
• Handle logistics, inventory management, or supply chain tasks as needed.
• Act as a point of contact for operational inquiries and problem-solving.

• Data & Technical Support:
• Utilize SQL to query, manipulate, and analyze data from various back-end systems.
• Generate reports and dashboards to provide insights on operational performance.
• Assist in maintaining data integrity and accuracy within databases.
• Collaborate with technical teams to understand system architecture and data flow.
• Troubleshoot and resolve data-related issues.

• General Support:
• Quickly grasp and adapt to new systems, software, and processes.
• Provide administrative support to the operations team and management.
• Develop and update procedural documentation.

• Proven experience as an Operations Coordinator or in a similar operations-focused role.
• Basic proficiency in SQL (Structured Query Language) is a must-have. The ability to write basic queries, joins, and aggregations is essential.
• Solid understanding of back-end systems and database structures. You should be comfortable with concepts like tables, schemas, and data relationships.
• Experience in integrating operations tools e.g. Zendesk, Asana
• Exceptional analytical and problem-solving skills .
• A quick learner with the ability to understand complex processes and new technologies rapidly.
• Excellent communication and interpersonal skills.
• Proficiency in Google Workspace.
• A bachelor’s degree in Business, Computer Science, or a related field is preferred.