Training Manager

About Us: Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023. To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here What we’re looking for We’re looking for a highly skilled Training Manager to join our Product Implementation team . In this role, you'll design and deliver effective training programs that enable team members to master tools, processes, and best practices—ultimately driving operational excellence and customer satisfaction. Your training programs will help build team capability, ensure alignment with company standards, and deliver measurable performance outcomes. What you’ll accomplish You will complete onboarding and internal certification for both the Voice Agent and Product Implementation teams. You will evaluate current training materials and tools, identifying opportunities to improve clarity, impact, and engagement. You will create and deliver scalable training programs that close performance gaps and accelerate ramp-up time. You will collaborate with team leads and frontline managers to identify learning needs and deliver targeted coaching and development support. You will implement knowledge checks and learning assessments to ensure knowledge retention and practical application. You will analyze training effectiveness and team performance data to optimize content and delivery. You will ensure 100% training completion and compliance with internal requirements across new hires. You will continuously adapt your approach based on team feedback and evolving business needs. Year 1 Deliverables 100% of team members complete required training within their first 15 days. 90% of team members demonstrate measurable improvement in key performance metrics (e.g., accuracy, speed). At least 90% of trainees pass knowledge assessments or certifications post-training. Achieve an 85%+ satisfaction score from trainees in post-training surveys. Deliver updated and scalable training documentation, including manuals, SOPs, and LMS content. Partner cross-functionally to implement systems that monitor ongoing learning needs. About You You have experience in a training or instructional design role, ideally in a fast-paced, operational startup environment. You have strong communication and presentation skills—you can explain complex topics simply and clearly. You are empathetic and adaptable, adjusting your training style to different learning needs and backgrounds. You have high attention to detail and take pride in ensuring consistency and clarity in your materials. You are proactive and solutions-oriented—you anticipate gaps and solve them before they become problems. Bonus Points You have experience with learning management systems (LMS) and e-learning tools. You have worked in customer service, content operations, or implementation teams. You are proficient in Microsoft Office Suite—especially PowerPoint, Excel, and Word. You have coaching or mentoring experience to support long-term employee development. You thrive in a fast-moving, ambiguous environment and enjoy wearing multiple hats. #J-18808-Ljbffr