Training Manager

4 days ago

Metro Manila Philippines Everise Full time

Training Manager Everise National Capital Region, Philippines The Manager - Training primary role is that of coach and teacher to ensure that the trainers meet or exceed the standards set forth by Everise and the client. Job Requirements The business and for external clients, ensuring strong relationships and effective issue resolution. Collaborative Learning Implementation: Partnering with cross‑functional teams (e.g., Quality, Operations, HR) to implement effective learning interventions. Process Adherence & Improvement: Ensuring strict compliance with all internal and external training processes and SOPs, while also identifying and resolving process inefficiencies to build robust controls and drive productivity improvements. Change Management: Bridging the gap between new organizational directions and employee readiness by equipping staff with the skills and confidence to adapt and thrive in new environments. Learning & Development Strategy: Conducting thorough training needs analyses, then designing, developing, and implementing comprehensive learning strategies and programs. Training Effectiveness & Evaluation: Regularly evaluating the impact and effectiveness of training programs using established frameworks like Kirkpatrick's Levels of Evaluation. Talent Development & Engagement: Leading direct reports through regular coaching, performance reviews, and planning leadership training to foster sustained development and maintain high employee engagement. Qualifications A minimum of 3-5 years instructing in an adult learning environment preferably in the call center, customer service or related industry. Undergraduate degree in Human Capital Development, Instructional Design, English or a related discipline. Excellent oral and written communication skills at all levels of the organization. Demonstrated presentation and facilitation skills. Proficiency in Microsoft Office applications including PowerPoint, Excel and Word. Exceptional motivational, interpersonal and customer service skills; Demonstrated leadership skills. Ability to speak in front of medium to large sized groups of people. Dependability regarding completion of assignments and attendance. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Training, Management, and Other Industries Professional Training and Coaching Referrals increase your chances of interviewing at Everise by 2x. Get notified about new Training Manager jobs in National Capital Region, Philippines . #J-18808-Ljbffr

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