Technical Specialist L Us Non Voice Support

Technical Specialist L Us Non Voice Support

Location: Tap Again To Close

Job Description:

Provide the following specific Telecom Service Delivery (SD) Services, to include:

(1) Manage the delivery of Circuits for simple to complex corporate network infrastructure projects involving dark fiber, leased circuits, inside plant fiber, outside plant fiber and IP Transit from order completion through delivery;

(2) Provide complete program management in delivery of circuits including: access management, Service Provider management, circuit provisioning, field team coordination, testing of circuits, acceptance and handover of circuits with necessary documentation;

(3) Manage the delivery of the following products: Dark Fiber, Wavelength Division Multiplex (WDM), Ethernet and IP transit, etc.;

(4) Coordinate the acquisition and delivery of circuits, including communications with client network deployment engineers, network technical project manager, and global network acquisition resources;

(5) Assist program manager with update of internal/cross-functional processes if required;

(6) Track milestones and proactively drive any activities that may jeopardize network or telecom orders from completing on time;

(7) Provide thorough and timely status (both in writing and orally) throughout the entire implementation life cycle in network and telecom order tracking system, including communicating Service Provider provisioning/install lead times

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Salary: 0

IT Network Support

Location: Pasig City, National Capital Region

Salary: ₱ - ₱

Company: Verto Network Solutions

Posted 1 day ago

Job Description:

Job Summary: We are seeking a detail-oriented and customer-focused IT Support to provide first-line technical support to end-users and assist in basic network administration tasks. The ideal candidate should have strong problem-solving skills, basic knowledge of networking, and the ability to communicate technical information to non-technical users.

Key Responsibilities:

• Provide first-level technical support for desktops, laptops, printers, and other IT-related equipment.
• Respond to help desk tickets, emails, and phone calls in a timely manner.
• Troubleshoot hardware, software, and basic networking issues (e.g., IP conflicts, connectivity problems, Wi-Fi access).
• Assist with the setup and configuration of user accounts, email, and user access rights in Active Directory.
• Perform routine maintenance tasks such as software updates, antivirus scans, and system backups.
• Support and maintain LAN/WAN systems under the supervision of senior IT staff.
• Monitor network performance and report issues to the network administrator.
• Maintain an inventory of IT equipment and software licenses.
• Document support cases, solutions, and procedures in the ticketing system or knowledge base.
• Assist with onboarding and offboarding processes (e.g., provisioning/deprovisioning devices and accounts).
• Follow company policies for IT security and data protection.

Qualifications:

• Associate\'s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• 1–2 years of experience in IT support or help desk environment.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Familiarity with Windows OS, Office 365, and common desktop applications.
• Experience with Active Directory and basic user account management.
• Excellent interpersonal and communication skills.
• Ability to prioritize and manage multiple tasks.
• Willingness to learn and adapt to new technologies.

Preferred Skills (not required):

• Basic experience with routers, switches, and firewalls.
• Knowledge of remote desktop tools (e.g., TeamViewer, RDP).
• IT certifications such as CompTIA A+, Network+, or Microsoft certification

Job Type: Full-time

• Additional leave
• Company Christmas gift
• Company events
• Discounted lunch
• Health insurance
• Promotion to permanent employee

Taguig, National Capital Region

Salary: ₱ - ₱

Company: Multimind International AB

Posted 1 day ago

Job Description

The #1 ranked global internet backbone that has connected the world\'s biggest brands and fueled digital transformation is need of a skilled and experienced NETWORK SUPPORT ENGINEER (SENIOR ROLE) to join our team. You will play a key role in supporting and managing our network infrastructure, providing technical solutions, and ensuring the smooth operation of our services. You will be expected to handle complex technical issues, manage customer requests, and contribute to process and network improvements.

We are inviting you to become part of a dynamic community of engineers with skills to develop and maintain warm client relationships. This is the permanent recruitment with our client.

The Role:

In this role, you will be part of an international team working in inspiring environments in Solna. We aim to provide the best possible customer experience throughout the onboarding, customer support, service assurance, and billing processes.

Together with our team, you will support our customers through telephone, e-mail or web interface. Apart from troubleshooting, your responsibilities will also include interacting with peers and update customers on a regular basis to resolve each case in an efficient and qualitative way. With your superior ability to satisfy customers, you aim to exceed their expectations.

Key Responsibilities:

• Conduct in-depth analysis and troubleshooting of customer issues.
• Manage the escalation process and maintain ownership throughout.
• Form and lead case-specific task forces to drive incident resolution.
• Maintain detailed case histories and produce Root Cause Analysis and Reason For Outage reports.
• Monitor SLA thresholds and follow up with internal and external stakeholders.
• Handle customer requests via telephone, email, and web interface.
• Log all actions and interactions in the appropriate system.
• Ensure timely resolution or restoration of service.
• Contribute to process improvements and share knowledge within the team.
• Initiate improvements in customer solutions, processes, and networks.
• Uphold company values and code of ethics in daily tasks.
• Communication regularly and effectively with customers and provide updates on ongoing incidents and log all actions taken in the appropriate system

Qualifications & Skills:

• Experience:5-8 years or more in a similar role.
• Education:University degree in Network Engineering, Communication Systems, or equivalent technical knowledge and experience.
• Certifications:Industry certifications such as CCNA, CCNP, JNCIA, OCI, Mikro Tik, Ciena or similar (Cisco, Juniper, Signaling).
• Solid experience with Cisco, Juniper, Ethernet/IP technologies, BGP, OSPF, MPLS, DWDM, Signaling , IPX/GRX
• Strong knowledge of IP technologies and telecommunication layers (transmission, voice, roaming, Ethernet).
• Troubleshoot and resolve technical issues related to internet and cloud products, including Wavelengths, Ethernet, Smart IP VPN, International Voice, Signaling and optical fiber product.
• Excellent analytical and troubleshooting capabilities.
• Fluent in English (written and spoken) at a highly technical and professional level.
• Ability to handle multiple issues simultaneously and perform under stress.
• Excellent communication and collaboration skills.
• Adaptability to new routines, support systems, and technologies.
• Detail-oriented with a knack for complex technical troubleshooting.
• You have worked with large network management
• Understanding of different network architecture, components and signeting
• Knowledge of VOIP, OSI model and Backbone network (Merit)
• A good understanding of a multi-cultural environment and interest to work in such
• An ambition to improve your work environment and routines
• Interest in putting in the effort to connect with your team members to create a positive work environment
• ITIL Knowledge
• Basic Programming skills in Python, SQL etc
• Lean, Six Sigma, BPM and/or other similar discipline

Preferred Qualifications:

• Fluency in additional languages (e.g., Chinese, Spanish, French).
• ITIL Certification

Working Conditions:

• Continuous 24/7/365 shift schedule, including On-Call duty.

What We Offer:

• A dynamic and collaborative work environment.
• Opportunities for professional development and certification.
• Competitive salary and benefits package.
• A chance to work on cutting-edge network technologies and contribute to global service improvements.

If you meet the qualifications and are ready to take on new challenges, we would love to hear from you. Please submit your resume to

This advertiser has chosen not to accept applicants from your region.

2

Taguig, National Capital Region ₱ - ₱ Y Multimind International AB

Job Description

Functional Overview:

A Network Support Engineer is responsible for ensuring that IT services meet agreed-upon performance levels. They monitor service performance, identify issues, and implement corrective actions to maintain high levels of service availability and quality.

Duties and Responsibilities:

• Monitor service performance: Use monitoring tools to track service metrics such as uptime, response time, and error rates.
• Identify and troubleshoot issues: Diagnose service problems, identify their root causes, and implement solutions.
• Maintain SLAs: Ensure compliance with service level agreements (SLAs) by monitoring service performance and taking corrective actions as needed.
• Implement service restoration procedures: Develop and implement plans to restore service quickly and minimize downtime.
• Coordinate with other teams: Work closely with operations, development, and infrastructure teams to ensure seamless service delivery.
• Provide technical support: Assist in troubleshooting service issues and providing technical guidance to other team members.
• Document service issues and resolutions: Maintain detailed records of service incidents and their resolutions.
• Report on service performance: Prepare regular reports on service performance, highlighting key metrics and trends.
• Take ownership of all incidents and requests coming into the service desk. While over the phone, email and chat, be able to provide a pleasant support experience while addressing customer\'s issues and requests, handle escalations and effectively document the details and updates on requests, and issues within the ticketing tools. Ensure all incidents and change requests are documented fully and meet our client\'s and management\'s satisfaction before closing.
• Following up on all incidents and requests as per ticket handling procedures. Communicate information between tier II Help Desk Technicians and our clients. Request additional information from clients as per ticket notes and inform clients or partners of closed incidents and requests.
• Be responsible for meeting attendance requirements for your scheduled shifts. Complete any daily assigned tasks that are within your tier responsibility before the end of your shift, or make the next shift aware of any outstanding requests to be completed.
• Serve as the first point of contact for customers seeking technical assistance
• Respond to requests for technical assistance via phone, chat or email.
• Diagnose and resolve technical hardware and software issues
• Advise customers on appropriate actions
• Log all help desk interactions
• Provides high level customer service to clients and customer
• Awareness of customer service principles and practices
• Ability to follow Help Desk procedures while working in an ITIL environment
• Ability to work within team-oriented, collaborative environment
• Ability to rapidly adapt and manage multiple demands concurrently while prioritizing issues in a fast-moving, dynamic environment.
• Maintaining excellent communication, interpersonal, problem solving, and analytical skills and practices
• Escalate to Tier II Help Desk Technicians as needed to resolve issues

Qualification:

• Associate\'s or Bachelor\'s degree preferred – Computer Science, Networking or Engineering focus
• 1- 4 years of proven experience in Technical Support or Customer Service Experience
• Experience with service monitoring tools and techniques
• Knowledge of ITIL and other service management frameworks
• Excellent communication and problem-solving skills.
• Troubleshooting skills: Ability to identify, diagnose, and resolve technical issues.
• Experience with Specific Tools:like Zendesk, Jira, or ServiceNow
• Ability to work in a fast-paced, team-oriented environment.
• Willing to work in Mandaluyong
• Willing to work in a night shift schedule

This advertiser has chosen not to accept applicants from your region.

3

WAN Network Support

Location: San Pedro, Laguna

Salary: ₱ - ₱

Company: Yngen Holdings Group of Companies

Posted 1 day ago

Job Description

MAIN RESPONSIBILITIES:

• Provides the Wide Area Network (WAN) infrastructure of the bank with regards to the standard requirement and monitors its availability, performance and capacity.
• Manages the WAN infrastructure resources life cycle: acquisition, installation and testing, maintenance (including licenses, updates and upgrades), repair and transfer, disconnection and inventory - according to the standard procedures.
• Ensures that the safety and security measures on the physical, environmental and logical components of the wide area network infrastructure are in compliance to the policies of the bank\'s various regulatory bodies.
• Complies with the availability of the WAN infrastructure to user as per the Service Level Agreement.
• Controls the bank\'s TelCo Backhauls, Remote Sites IP-VPN, and Network Monitoring System (NMS).
• Provides and controls IP Addressing, IP Routing and WAN Segmentation including accurate issuance and inventory. Monitoring
• Fabricates, maintains and repairs network cables and equipments including their accurate issuance and inventory.
• Provides facility provisioning (including, but not limited to in-house cabling) for new WAN connections including remote sites\' transfers alike.
• Conducts periodic Health Check of WAN equipment in the network room.
• Monitors, investigates, escalates and restores downtime connection of remote sites.
• Identifies the cause and time frame of network outage of remote sites as well as the actions taken for restoration of the same.
• Coordinates with other technical support, third party support and TelCo service provider support for joint resolution of wide area networking problems.
• Reports daily remote sites\' downtime and uptime connection to affected users.
• Performs periodic TelCo auto fail-over network connection testing.
• Coordinates with the bank\'s financial accounting team and TelCo service provider on the financial rebates during extended TelCo-related network outage.
• Suggests network products, services, standards and practices to support the bank\'s network requirements.
• Adheres to policies and procedures for efficient and appropriate network management.
  • Suggests service improvements and process streamlining.
• Stays abreast of new technologies emerging in the industry

QUALIFICATION REQUIREMENTS:

• Bachelor\'s Degree in Information Technology, Computer Science or Engineering (Computer/Telecommunication/Electronic) or any related field.
• Must have at least two (2) years of work experience in Information Technology configuring, deploying, installing, troubleshooting and repairing the network infrastructure including, but not limited to Local Area Network (LAN), Wide Area Network (WAN), Wireless LAN, Virtual LAN, IPVPN, Intranet and Internet.
• Knowledge in IT infrastructure particularly in banking institution.
• Good network infrastructure-related skills including, but not limited to configuration, deployment, installation, troubleshooting and repair of network connectivity, hardware and software.
• Knowledge in managing Local Area and Wide Area Networks including, but not limited to Core LAN/VLAN Switches, Network Monitoring System (NMS), Telecommunication Backhauls and Remote Sites IP-VPN.
• Experience in providing effective customer service over the telephone, email, and in person.
• Knowledge in Computer fundamentals: Desktop, Peripherals, OS, MS Office, Open Office
• Certification in any or all of the following is an advantage:
• CompTIA Network+

Job Type: Full-time

• Company Christmas gift
• Company events
• Health insurance
• Opportunities for promotion

Education:

• Bachelor\'s (Required)

Experience:

• WAN: 1 year (Required)

This advertiser has chosen not to accept applicants from your region.

4

San Pedro, Laguna

Salary: ₱ - ₱

Company: Yngen Holdings Group of Companies

Posted 1 day ago

Job Description

Do you thrive on solving network challenges and keeping people connected seamlessly?

We are seeking a motivated and detail-oriented Network Support Engineer to join our IT team. In this role, you will ensure the reliability, security, and efficiency of our network infrastructure while supporting day-to-day operations and contributing to continuous improvements. Fresh graduates with strong technical foundations are welcome to apply

A. Administration

Network Maintenance and Support

• Monitor, maintain, and troubleshoot LAN, WAN, and wireless networks to ensure stable connectivity.
• Assist with the configuration and deployment of routers, switches, firewalls, and other network devices.
• Support daily network operations, including internet connectivity, VPNs, and remote access.

Technical Assistance

• Provide first-level and second-level support for network-related incidents and service requests.
• Diagnose network issues, implement timely solutions, and escalate unresolved cases when necessary.
• Collaborate with vendors and senior engineers for problem resolution.

Security and Compliance

• Support the implementation of firewalls, intrusion detection/prevention, and access controls.
• Monitor for security threats, suspicious activity, and policy compliance.
• Assist with firmware updates, patches, and secure configurations.

B. Reports

• Maintain up-to-date documentation of network configurations, assets, and processes.
• Prepare reports on network performance, incidents, and support activities.
• Update manuals and knowledge base articles to support troubleshooting and user assistance.

C. Others

System Improvements

• Participate in network upgrades, expansions, and new deployments.
• Test and evaluate new technologies to enhance network performance and reliability.
• Recommend improvements for efficiency, scalability, and resilience.

Collaboration and Training

• Work closely with IT teams, vendors, and service providers to resolve issues.
• Support cross-functional teams in projects requiring network resources.
• Provide training or guidance to staff on network usage and best practices.

Job Requirements:

• Bachelor\'s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

Fresh graduates with strong technical foundations are encouraged to apply.

Knowledge of TCP/IP, DNS, DHCP, VPNs, and routing protocols.

Exposure to troubleshooting and configuring network devices is an advantage.

Familiarity with firewalls, switches, and wireless access points.

• Strong analytical and troubleshooting abilities.

This advertiser has chosen not to accept applicants from your region.

5

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Summary

The ideal Network Support Engineer will play a key role in diagnosing network-related issues, ensuring optimal network performance, and supporting both on-site and remote users. This position requires strong technical knowledge, in maintaining, trouble-shooting and supporting the Company\'s computer networks and systems.

Key Responsibilities:

• Ensure network security and integrity through best practices and compliance with company policies.
• Monitor and maintain local area networks (LAN), wide area networks (WAN), and internet systems.
• Troubleshoot hardware, software, and network issues, coordinate with ISPs and third-party vendors for network support and services.
• Perform routine network maintenance and system upgrades, including patches, hotfixes, and security configurations.
• Support users and assist in network installations, configurations, and expansions, respond to tickets and service requests related to network access and connectivity.

Qualifications (Required/Preferred)

• Bachelor\'s degree in Information Technology, Computer Science, Computer Engineering or related field.
• At least 3 years\' relevant IT infrastructure experience
• Microsoft Server technologies (AD, Group Policy, File Services)
• Networking (VLANs, VPNs, routing)
• Virtualization (VMware or Hyper-V)
• Cloud integration (Azure or AWS a strong plus)
• Certifications such as:
• CCNA / CCNP
• Microsoft MCSA/MCSE
• Fortinet NSE 4–7

This is a 100% onsite. Must be willing to report onsite in Pasig City.

This advertiser has chosen not to accept applicants from your region.

6

Systems and Network Support

Posted today

Job Description

The role is responsible for the configuration, maintenance, and reliable operation of an organization\'s network infrastructure and computer systems. This role ensures that IT systems are functioning efficiently, securely, and are up-to-date with the latest technological standards.

Qualifications

• Bachelor\'s degree in Information Technology, Computer Science or a related field
• At least 6 months to 1 year of experience in Project Coordination, Customer Service, or Technical Support
• Willing to work onsite in Makati City

This advertiser has chosen not to accept applicants from your region.

7

IT Network Support Specialist

Posted 1 day ago

Job Description

Do you thrive on solving complex network challenges and keeping people connected seamlessly?

We are looking for a detail-oriented and proactive Network Support Specialist who will play a key role in ensuring the stability, security, and efficiency of our IT infrastructure. This role combines technical expertise, problem-solving, and collaboration to support daily operations while driving continuous improvement in network systems.

A. Administration

Network Maintenance and Support

• Monitor, maintain, and troubleshoot LAN, WAN, and wireless networks to ensure stable connectivity.
• Assist with the configuration and deployment of routers, switches, firewalls, and other network devices.
• Support daily network operations, including internet connectivity, VPNs, and remote access.

Technical Assistance

• Provide first-level and second-level support for network-related incidents and service requests.
• Respond to user issues, diagnose network problems, and escalate unresolved cases when necessary.
• Collaborate with vendors and senior engineers for problem resolution.

Security and Compliance

• Support the implementation of security measures such as firewalls, intrusion detection/prevention systems, and access controls.
• Monitor for potential threats and ensure adherence to IT security policies.
• Assist with applying patches, firmware updates, and maintaining secure configurations.

B. Reports

• Maintain accurate documentation of network configurations, assets, and procedures.
• Prepare reports on network performance, incidents, and support activities.
• Update technical manuals and knowledge base articles for user support and troubleshooting.

C. Others

System Improvements

• Assist in network upgrades, expansions, and new deployments.
• Test and evaluate new technologies or tools to improve performance and reliability.
• Provide recommendations to enhance system efficiency, scalability, and resilience.

Collaboration and Training

• Partner with IT teams, vendors, and service providers for issue resolution.
• Support cross-functional teams in projects requiring network resources.
• Provide guidance or training to staff on network-related issues and best practices.

Job Requirements:

• Bachelor\'s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
• Solid knowledge of TCP/IP, DNS, DHCP, VPNs, and routing protocols.
• Familiarity with firewalls, switches, and wireless access points.
• Strong troubleshooting and problem-solving skills.
• Proactive, detail-oriented, and collaborative.
• Fresh graduates are welcome to apply

This advertiser has chosen not to accept applicants from your region.

8

Posted 1 day ago

Job Description

Senior Desktop & Network Support Engineer

Location: Makati

Work Setup: Onsite

Employment Type: 6 Months Project based(subject for extension & reguralization)

Job Description:

We are looking for a Senior Desktop & Network Support Engineer to provide advanced technical support across desktops, servers, and network infrastructure. This role requires strong expertise in troubleshooting, installation, and maintenance of both end-user systems and network devices, while coordinating closely with the RDC team for escalations and system interventions.

Key Responsibilities:

• Provide advanced desktop support for hardware, software, and operating systems (Windows, Linux, etc.).
• Act as Smart Hands support for the RDC team, assisting with equipment setup, cabling, and network/system troubleshooting.
• Install, configure, and maintain network hardware (routers, switches, firewalls, wireless access points) and servers.
• Perform diagnostics and resolve escalated technical issues beyond standard helpdesk capability.
• Support user account management, including permissions and access controls.
• Ensure compliance with IT security protocols and company policies.
• Document incidents, resolutions, and configuration changes for knowledge sharing and future reference.
• Coordinate with internal teams for planned maintenance, upgrades, and troubleshooting activities.

Qualifications:

• Bachelor\'s degree in Information Technology, Computer Engineering, or related field.
• 2-3 years of experience in desktop support, with strong exposure to network troubleshooting and administration.
• Hands-on experience with routers, switches, firewalls, and wireless access points.
• Proficiency in Windows and Linux OS, Active Directory, and user access management.
• Familiarity with server setup and maintenance, virtualization, and cloud platforms (Azure/AWS preferred).
• Strong troubleshooting, documentation, and communication skills.

Job Types: Full-time, Fixed term

Contract length: 6-12 months

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Paid training

Ability to commute/relocate:

• Makati: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor\'s (Required)

Experience:

• Technical support: 2 years (Required)
• Network support: 2 years (Required)

This advertiser has chosen not to accept applicants from your region.

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