Healthcare Customer Support Associate

1) Customer Care

Posted 1 day ago

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Job Description

Staff4Me is seeking a dedicated Customer Care representative to join our growing team. In this role, you will be vital in delivering outstanding service to our customers by assisting them with inquiries, resolving issues, and ensuring a positive overall experience. Your ability to communicate effectively and empathize will help us build lasting customer relationships.

Key Responsibilities:

• Provide timely and accurate responses to customer inquiries via various channels, including phone, email, and chat.
• Assist customers in navigating our products and services, helping them make informed decisions.
• Resolve customer complaints or issues by identifying root causes and offering effective solutions.
• Document customer interactions in our CRM system to ensure a smooth follow-up process.
• Gather feedback from customers to identify trends and areas for improvement in our service.
• Collaborate with other departments to resolve complex issues and enhance the customer experience.
• Stay informed about product updates and service changes to accurately inform customers.
• Participate in training sessions and team meetings to improve customer care practices.

Qualifications:

• High school diploma or equivalent; additional education is a plus.
• Proven experience in customer service or a related field.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving skills with a focus on customer satisfaction.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software and basic computer applications.
• Flexibility to work varied shifts, including evenings and weekends, as needed.
• Competitive salary and benefits package.
• Opportunity for growth and career development.
• Training and support to enhance technical and customer service skills.
• Work in a dynamic and multicultural environment.

This advertiser has chosen not to accept applicants from your region.

2

2) Customer Care (Concentrix)

Posted 1 day ago

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Job Description

We\'re Concentrix, a global technology and services leader that powers the brands you actually use every day. Think cutting-edge tech, innovative solutions, and working with some of the coolest companies around. We\'re not just another job – we\'re a community of game-changers shaping the future of tech, finance, travel, and more.

As an Advisor, you\'ll join the movement powering the brands that define tomorrow. Let\'s challenge the status quo together. Read on.

Why You\'ll Love Working at Concentrix

We\'ll equip you with cutting-edge tech and top-tier training. Career growth is real here. We offer mind-blowing benefits, exclusive discounts, and company programs that will make you say WOW.

Qualifications/Requirements include: college graduate or equivalent, 6+ months of customer experience, ability to work US shifts, and a commitment to equal opportunity employment. This advertiser has chosen not to accept applicants from your region.

3

3) Customer Care

Posted 1 day ago

Job Viewed

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Job Description

Staff4Me is seeking a dedicated Customer Care representative to join our growing team. In this role, you will be vital in delivering outstanding service to our customers by assisting them with inquiries, resolving issues, and ensuring a positive overall experience. Your ability to communicate effectively and empathize will help us build lasting customer relationships.

Key Responsibilities:

• Provide timely and accurate responses to customer inquiries via various channels, including phone, email, and chat.
• Assist customers in navigating our products and services, helping them make informed decisions.
• Resolve customer complaints or issues by identifying root causes and offering effective solutions.
• Document customer interactions in our CRM system to ensure a smooth follow-up process.
• Gather feedback from customers to identify trends and areas for improvement in our service.
• Collaborate with other departments to resolve complex issues and enhance the customer experience.
• Stay informed about product updates and service changes to accurately inform customers.
• Participate in training sessions and team meetings to improve customer care practices.

Requirements:

• High school diploma or equivalent; additional education is a plus.
• Proven experience in customer service or a related field.
• Exceptional communication skills, both verbal and written.
• Strong problem-solving skills with a focus on customer satisfaction.
• Ability to work independently and as part of a team.
• Proficiency in using CRM software and basic computer applications.
• Flexibility to work varied shifts, including evenings and weekends, as needed.
• Competitive salary and benefits package.
• Opportunity for growth and career development.
• Training and support to enhance technical and customer service skills.
• Work in a dynamic and multicultural environment.

This advertiser has chosen not to accept applicants from your region.

4

4) Customer Care

Posted today

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Job Description

Customer Care Associate (Chat Support) – Cubao, Quezon City

Qualifications:

• College level or graduate
• At least 1 year customer service experience (E-commerce/Retail/Financial Services a plus)
• Patient, detail-oriented, and customer-focused

Job Highlights:

• Assist customers via chat, email, and other online channels
• Handle inquiries, complaints, returns & refund concerns
• Provide accurate information and timely updates
• Document cases in CRM for compliance and reporting

Join our team and help us deliver excellent customer support. Apply now

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5

5) Customer Care

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Job Description

• Answer incoming calls according to procedure and Departmental standards.
• Assist patients in their queries and concerns
• Collect patients\' outstanding balance
• Assist third party entities, e.g. insurance, in their queries regarding patients\' accounts
• Places outbound collection calls according to procedure and Departmental standards.
• Collect patients\' outstanding balance
• Assist patients in their billing queries and concerns
• Cross-train for tasks assigned to the team to ensure continuity of all tasks when needed for backup.
• Ensures HIPAA guidelines are respected by safeguarding protected health information in the capacity of the position\'s duties and responsibilities.

Job Types: Full-time, Permanent

• Additional leave
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee
• Transportation service provided

This advertiser has chosen not to accept applicants from your region.

6

6) Customer Care

Posted today

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Job Description

Staff4Me is seeking a passionate and skilled Customer Care representative to be a part of our dynamic team. In this position, you will serve as the primary point of contact for our customers, addressing inquiries, offering assistance, and ensuring they have a seamless experience. Your commitment to excellence and ability to connect with people will play a crucial role in enhancing our customer satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries through various channels, including phone, email, and live chat.
• Guide customers through our products and services, ensuring they find the best solutions to meet their needs.
• Handle customer issues and complaints with empathy and professionalism, providing timely resolutions.
• Keep accurate records of customer interactions and transactions in our CRM system.
• Collect feedback from customers to help identify areas for improvement in our services.
• Collaborate with other departments to escalate and resolve complex issues.
• Stay up-to-date on product knowledge and service updates to assist customers effectively.
• Participate in training and development programs to enhance your skills and performance.

Requirements:

• High school diploma or GED; further education or certifications in customer service is a plus.
• At least 2 years of experience in customer service or a related role.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Experience with Microsoft based programs such as Excel, Word, and Outlook
• Experience with account management through database software required. Prior Salesforce experience is a plus
• Familiarity with CRM platforms and standard office software.
• Ability to work flexible hours, including evenings and weekends, if required.
• Competitive salary and benefits package.
• Opportunity for growth and career development.
• Training and support to enhance technical and customer service skills.
• Work in a dynamic and multicultural environment.

This advertiser has chosen not to accept applicants from your region.

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