CS Operation Team Leader

4 days ago

Parañaque, Philippines DigiPlus Interactive Corp Full time

Overview DigiPlus Interactive Corp. pioneered digital entertainment in the Philippines. It introduced leading platforms BingoPlus and ArenaPlus, widely known for their engaging experiences in interactive gaming and sports entertainment. DigiPlus also operates GameZone, with more to come. For more information, visit: Job Requirements A minimum of 2yrs Experience as Customer Service Team Leader is REQUIRED. Longer experience is a plus. Preferably with background in Gaming Industry is a plus Preferably with Voice/Chat and Email Experience. Required Skills / Abilities Willing and able to work on Shifting Schedule. Willing to work in a Gaming Industry Willing and able to work ONSITE / In-Office Daily. Experienced in handling Voice/Chat and Email Line of Business. Has deep understanding of Contact Center / Call Centers – Customer Service. Highly Motivated leader that believes in Coaching and Develop his/her team members to achieve exceeding performance expectations. Strong Communication skills both Written and Verbal on both English and Tagalog Language. Ability to identify process improvements to achieve daily operational efficiency. Seniority level Mid-Senior level Employment type Full-time Job function Customer Service Industries Entertainment Providers We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

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