BPO - CSR/TSR Lactation Consultant (Hybrid Setup)
4 weeks ago
Coming from a family of midwives or knowing way too much about breast pumps isn't exactly something you bring up in job interviews. But here? It's everything. Unity Communications is looking for a CSR/TSR Lactation Consultant who gets the struggle. In this role, you'll serve as the voice of reassurance, the problem-solver, and the expert moms turn to when they need support. You'll guide mothers through the late-night pump struggles, the "Why isn't this working?" moments, and the little victories that make it all worth it. Make an impact one call, one message, one mother at a time. Apply today How You Spend Your Eight Hours Provide empathetic customer support via Instagram and email, with occasional phone follow-ups for unresolved inquiries Assist mothers with concerns related to our breast pumps (e.g., motor failure, clicking sounds, setup issues) and bottle warmers (e.g., charging issues, liquid leakage) Review and analyze customer-submitted images or videos to accurately diagnose product issues and determine appropriate solutions Offer guidance and troubleshooting to ensure mothers can effectively use our products to support their breastfeeding journey Educate mothers especially new one son pumping frequency, correct positioning, and best practices to help them feel more confident Collaborate with our team to enhance customer experience and refine support resources based on common concerns What You Must Possess Strong empathy and patience, with a passion for supporting mothers in their breastfeeding journey Excellent communication skills, particularly in written formats (Instagram DMs, emails) and phone conversations Certification in Lactation Consulting such as IBCLC or other recognized credentials (preferred) Personal and professional experience with breastfeeding and pumping experience Customer service and technical support experience, ideally in a role requiring problem-solving and product troubleshooting Attention to detail, especially when assessing product issues through customer-provided images and videos Experience in BPO and non-BPO (e.g., hospitals, clinics, maternal health centers) healthcare settings or a strong interest in maternal support Ability to multitask and prioritize inquiries, ensuring that every mother feels heard and supportedPreferably female candidates What You Shall Receive HMO coverage with two free dependents upon regularization VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday, 9 AM to 6 PM EST Hybrid work setup with on-site training PHP 29,000 to PHP 33,000 salary package Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
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Parañaque, Philippines Unity Communications Full timeComing from a family of midwives or knowing way too much about breast pumps isn't exactly something you bring up in job interviews. But here? It's everything. Unity Communications is looking for a CSR/TSR Lactation Consultant who gets the struggle. In this role, you'll serve as the voice of reassurance, the problem-solver, and the expert moms turn to when...
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Parañaque, Philippines Unity Communications LLC Full timeBPO - Patient Services Coordinator (Hybrid Setup) Job Openings BPO - Patient Services Coordinator (Hybrid Setup) About the job BPO - Patient Services Coordinator (Hybrid Setup) Some jobs require capes. This one just requires a headset, a friendly voice, and a cool head. Unity Communications is looking for a Patient Service Coordinator who can bring both...
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BPO - SaaS Project Coordinator (Hybrid Setup)
4 weeks ago
Parañaque, Philippines Unity Communications Full timeBPO - SaaS Project Coordinator (Hybrid Setup) Join to apply for the BPO - SaaS Project Coordinator (Hybrid Setup) role at Unity Communications This role supports the efforts of project managers engaged in important work implementing software used by large global clients engaged in clinical trials bringing drugs or medical devices through the FDA approval...
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Parañaque, Philippines Unity Communications Full timeIf you've ever caught yourself people-watching not in a creepy way, but in that I can tell what's going on without anyone saying it way you already understand the art of operations. And Unity Communications needs you! We need an Operations Assistant Manager to help keep our BPO campaigns running smoothly. You'll lead team leaders, support daily operations,...
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Parañaque, Philippines Unity Communications Full timeIf you've ever caught yourself people-watching not in a creepy way, but in that I can tell what's going on without anyone saying it way you already understand the art of operations. And Unity Communications needs you! We need an Operations Assistant Manager to help keep our BPO campaigns running smoothly. You'll lead team leaders, support daily operations,...
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BPO - Project Coordinator (Hybrid Setup)
1 week ago
Parañaque, Philippines Unity Communications Full timeWhat if I told you that you can help save lives without being in the medical industry? Unity Communications is on the hunt for a Project Coordinator who can bring order to chaos, personality to process, and momentum to every meeting. At the intersection of tech and life sciences, you'll help deliver SaaS solutions that support global clinical trials. Yes,...
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BPO - SaaS Project Coordinator (Hybrid Setup)
2 weeks ago
Parañaque, Philippines Unity Communications Full timeWhat if I told you that you can help save lives without being in the medical industry? Unity Communications is on the hunt for a Project Coordinator who can bring order to chaos, personality to process, and momentum to every meeting. At the intersection of tech and life sciences, you'll help deliver SaaS solutions that support global clinical trials. Yes,...
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BPO - Technical Support Engineer (Hybrid Setup)
4 weeks ago
Parañaque, Philippines Unity Communications Full timeAs a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent opportunity to...
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BPO - Software QA Analyst (Hybrid Setup)
4 weeks ago
Parañaque, Philippines Unity Communications Full timeDo new gadgets, toys, or games excite you? The thrill of unboxing a brand-new gadget, clicking every button, and seeing what it can do just hits different, doesn't it? If you want to bring that feeling to work, this role might just be for you. Unity Communications is looking for a Quality Analyst. In this role, you will collaborate with cross‑functional...
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Parañaque, Philippines Unity Communications Full timeAs a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent opportunity to...
