BPO - CSR/TSR Lactation Consultant (Hybrid Setup)
17 hours ago
Coming from a family of midwives or knowing way too much about breast pumps isn't exactly something you bring up in job interviews. But here? It's everything. Unity Communications is looking for a CSR/TSR Lactation Consultant who gets the struggle. In this role, you'll serve as the voice of reassurance, the problem-solver, and the expert moms turn to when they need support. You'll guide mothers through the late-night pump struggles, the "Why isn't this working?" moments, and the little victories that make it all worth it. Make an impact one call, one message, one mother at a time. Apply today How You Spend Your Eight Hours Provide empathetic customer support via Instagram and email, with occasional phone follow-ups for unresolved inquiries Assist mothers with concerns related to our breast pumps (e.g., motor failure, clicking sounds, setup issues) and bottle warmers (e.g., charging issues, liquid leakage) Review and analyze customer-submitted images or videos to accurately diagnose product issues and determine appropriate solutions Offer guidance and troubleshooting to ensure mothers can effectively use our products to support their breastfeeding journey Educate mothers especially new one son pumping frequency, correct positioning, and best practices to help them feel more confident Collaborate with our team to enhance customer experience and refine support resources based on common concerns What You Must Possess Strong empathy and patience, with a passion for supporting mothers in their breastfeeding journey Excellent communication skills, particularly in written formats (Instagram DMs, emails) and phone conversations Certification in Lactation Consulting such as IBCLC or other recognized credentials (preferred) Personal and professional experience with breastfeeding and pumping experience Customer service and technical support experience, ideally in a role requiring problem-solving and product troubleshooting Attention to detail, especially when assessing product issues through customer-provided images and videos Experience in BPO and non-BPO (e.g., hospitals, clinics, maternal health centers) healthcare settings or a strong interest in maternal support Ability to multitask and prioritize inquiries, ensuring that every mother feels heard and supportedPreferably female candidates What You Shall Receive HMO coverage with two free dependents upon regularization VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday, 9 AM to 6 PM EST Hybrid work setup with on-site training PHP 29,000 to PHP 33,000 salary package Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
-
Parañaque, Philippines Unity Communications LLC Full timeBPO - Operations Assistant Manager (Hybrid Setup) About the job BPO - Operations Assistant Manager (Hybrid Setup) If you've ever caught yourself people-watching not in a creepy way, but in that I can tell what's going on without anyone saying it way you already understand the art of operations. And Unity Communications needs you! We need an Operations...
-
BPO - Technical Support Engineer (Hybrid Setup)
17 hours ago
Parañaque, Philippines Unity Communications Full timeAs a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent opportunity to...
-
BPO - AI Solutions Architect (Hybrid Setup)
6 days ago
Parañaque P, Philippines Unity Communications Full time ₱5,500,000 - ₱7,500,000 per yearEvery superhero team needs its own Tony Stark, and Unity Communications is looking for an AI Solutions Architect to act as its own human J.A.R.V.I.S. Like Ironmans own AI, you're not in charge of building the suit (or in this case, the AI agents), but you make sure they integrate with all the parts, work perfectly, and set customers up for success.Youll help...
-
Parañaque, Philippines Unity Communications Full timeAre you a customer service superstar who thrives on helping others and excels at connecting with people? Do you have a knack for smooth, professional conversations that leave a positive impact? If so, we want to meet you! As an offshore call center agent, you'll be the friendly voice connecting with customers and managing interactions in Salesforce. Working...
-
BPO - Technical Support Engineer (Hybrid Setup) #M02
17 hours ago
Parañaque, Philippines Unity Communications Full timeAs a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent opportunity to...
-
Parañaque P, Philippines Unity Communications Full time ₱400,000 - ₱600,000 per yearAre you that friend who somehow always ends up being the one computing how to evenly split the dinner bill down to the last centavo? Its not easy, sure, but you find it satisfying, right? Well, how about you get paid for it?Unity Communications is looking for a detail-oriented and experienced Tax Specialist. In this role, you will be responsible for managing...
-
BPO - Operations Assistant Manager #M01
2 days ago
Parañaque, Philippines Unity Communications Full timeIf you've ever caught yourself people-watching not in a creepy way, but in that I can tell what's going on without anyone saying it way you already understand the art of operations. And Unity Communications needs you! We need an Operations Assistant Manager to help keep our BPO campaigns running smoothly. You'll lead team leaders, support daily operations,...
-
Software Automation Tester
4 weeks ago
Parañaque, Philippines H2 Software Consulting Services Inc. Full timeSoftware Automation Tester (Hybrid) Join to apply for the Software Automation Tester (Hybrid) role at H2 Software Consulting Services Inc. 5 days ago Be among the first 25 applicants Qualifications 1 year of experience in Software Testing and TOSCA Automation. Familiarity with test management tools (JIRA, TestRail, etc.). Good understanding of SDLC, STLC,...
-
Parañaque, Philippines JobsAvenuePH Full timeCustomer Service Representative – Semi Non-Voice Account (Ibex Parañaque) Voice + Non-Voice | Limited Slots Only | With or Without BPO Experience Step into a new opportunity at Ibex Parañaque! We are urgently hiring Customer Service Representatives for a Blended (Voice + Non-Voice) account. This is an excellent role for both first-time applicants and...
-
CSR/ BPO Agent
1 week ago
Parañaque, Philippines Lexie Staffing Co. Full timeAs a Customer Service Representative, provide exceptional support by resolving issues, answering inquiries, and offering effective solutions via calls, emails, and messages. • At least Senior High School Graduate /High School Graduate (Old Curriculum) • With or without experience are welcome to apply • With Good to Excellent Communication Skills
