BPO - CSR/TSR Lactation Consultant (Hybrid Setup)
17 hours ago
Coming from a family of midwives or knowing way too much about breast pumps isn't exactly something you bring up in job interviews. But here? It's everything. Unity Communications is looking for a CSR/TSR Lactation Consultant who gets the struggle. In this role, you'll serve as the voice of reassurance, the problem-solver, and the expert moms turn to when they need support. You'll guide mothers through the late-night pump struggles, the "Why isn't this working?" moments, and the little victories that make it all worth it. Make an impact one call, one message, one mother at a time. Apply today How You Spend Your Eight Hours Provide empathetic customer support via Instagram and email, with occasional phone follow-ups for unresolved inquiries Assist mothers with concerns related to our breast pumps (e.g., motor failure, clicking sounds, setup issues) and bottle warmers (e.g., charging issues, liquid leakage) Review and analyze customer-submitted images or videos to accurately diagnose product issues and determine appropriate solutions Offer guidance and troubleshooting to ensure mothers can effectively use our products to support their breastfeeding journey Educate mothers especially new one son pumping frequency, correct positioning, and best practices to help them feel more confident Collaborate with our team to enhance customer experience and refine support resources based on common concerns What You Must Possess Strong empathy and patience, with a passion for supporting mothers in their breastfeeding journey Excellent communication skills, particularly in written formats (Instagram DMs, emails) and phone conversations Certification in Lactation Consulting such as IBCLC or other recognized credentials (preferred) Personal and professional experience with breastfeeding and pumping experience Customer service and technical support experience, ideally in a role requiring problem-solving and product troubleshooting Attention to detail, especially when assessing product issues through customer-provided images and videos Experience in BPO and non-BPO (e.g., hospitals, clinics, maternal health centers) healthcare settings or a strong interest in maternal support Ability to multitask and prioritize inquiries, ensuring that every mother feels heard and supportedPreferably female candidates What You Shall Receive HMO coverage with two free dependents upon regularization VL/SL credits upon regularization Friendly and supportive work culture 13th-month pay and other Philippine government-mandated benefits Non-taxable allowances Pay increases, performance bonuses, birthday gifts, and many more What You Should Consider Full-time position Monday to Friday, 9 AM to 6 PM EST Hybrid work setup with on-site training PHP 29,000 to PHP 33,000 salary package Why Join Our Company You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
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BPO - SaaS Project Coordinator (Hybrid Setup)
20 hours ago
Parañaque, Philippines Unity Communications Full timeBPO - SaaS Project Coordinator (Hybrid Setup) Join to apply for the BPO - SaaS Project Coordinator (Hybrid Setup) role at Unity Communications This role supports the efforts of project managers engaged in important work implementing software used by large global clients engaged in clinical trials bringing drugs or medical devices through the FDA approval...
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BPO - AI Solutions Architect (Hybrid Setup)
2 weeks ago
Parañaque, Philippines Unity Communications Full timeBPO - AI Solutions Architect (Hybrid Setup) Join Unity Communications as a BPO - AI Solutions Architect (Hybrid Setup). We are looking for an AI Solutions Architect to act as our own human J.A.R.V.I.S., ensuring AI agents integrate with all parts, work perfectly, and set customers up for success. You will help customers configure and optimize agentic tools,...
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BPO - Medical Billing Specialist (Hybrid Setup)
2 weeks ago
Parañaque, Philippines Unity Communications Full timeOverview BPO - Medical Billing Specialist (Hybrid Setup). Are you familiar with the ins and outs of medical billing and claims processing? Are you a team player who values new insights? Will you take pride in being one of the reasons doctors and other healthcare professionals get paid properly and on time? You\'re the one we\'ve been looking for! As Billing...
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Parañaque, Philippines Unity Communications Full timeOverview BPO - AI/SaaS Customer Onboarding Manager (Hybrid Setup) – Unity Communications Join to apply for the BPO - AI/SaaS Customer Onboarding Manager (Hybrid Setup) role at Unity Communications. Base pay range: This range is provided by Unity Communications. Your actual pay will be based on your skills and experience — talk with your recruiter to...
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Parañaque, Philippines Unity Communications Full timeBPO - Ecommerce Product Listing Specialist (Hybrid Setup) Join to apply for the BPO - Ecommerce Product Listing Specialist (Hybrid Setup) role at Unity Communications Do you ever find yourself frustrated at an online shop because of blurry photos, missing details, or just weird descriptions? You might just say, I can organize this online shop way better....
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BPO - Operations Assistant Manager (Hybrid Setup)
21 hours ago
Parañaque, Philippines Unity Communications Full timeIf you've ever caught yourself people-watching not in a creepy way, but in that I can tell what's going on without anyone saying it way you already understand the art of operations. And Unity Communications needs you! We need an Operations Assistant Manager to help keep our BPO campaigns running smoothly. You'll lead team leaders, support daily operations,...
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Parañaque, Philippines Unity Communications Full timeOverview BPO - Technical Support Engineer with Linux Experience (Hybrid Setup) #M02 at Unity Communications. This role involves helping medical professionals resolve software issues to support secure, efficient, and compliant environments. Responsibilities Respond to client problems and questions coming in through email and phone calls Diagnose,...
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BPO - Medical Billing Specialist (Hybrid Setup)
4 weeks ago
Parañaque, Philippines Unity Communications Full timeOverview Are you familiar with the ins and outs of medical billing and claims processing? Are you a team player who values new insights? Will you take pride in being one of the reasons doctors and other healthcare professionals get paid properly and on time? You're the one we've been looking for! As Billing Specialist, you play a critical role in ensuring...
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BPO - Data Management Specialist (Hybrid Setup)
2 weeks ago
Parañaque, Philippines Unity Communications Full timeSupport systems are often unsung heroes. At Unity Communications, they're the stars of the show. We are looking for an Onboarding Specialist who thrives in the spotlight for the satisfaction of knowing their trainees are thriving. You find joy in turning chaos into clarity, catching the small things before they become big problems. With calm urgency and...
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BPO - Technical Support Engineer (Hybrid Setup)
17 hours ago
Parañaque, Philippines Unity Communications Full timeAs a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude. This job is an excellent opportunity to...
