Sr. Manager HR Services

Vertiv Mandaluyong, National Capital Region, Philippines 2 days ago Be among the first 25 applicants Job Description Join a High-Performance Culture That Drives Innovation and Excellence At Vertiv , we don’t just hire talent— we cultivate leaders who drive innovation and engage teams to push the limits of what’s possible. As a global leader in critical digital infrastructure , we are scaling up to meet the demands of AI, data centers, and next-gen technology —and we need bold, high-performing individuals like YOU to take us to the next level. Why Vertiv? High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognise top talent moving the needle forward. Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it’s about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer‑centric thinking, setting the foundation for an action‑focused culture. Limitless Growth & Learning: We believe in continuous development. Whether through rotational programmes or high‑impact projects, you’ll have the opportunity to expand your expertise and grow your career. A Place for Everyone: Our commitment to Inclusion ensures that all employees’ unique strengths and perspectives are valued. Your voice matters, your growth is prioritised, and your success is celebrated. Position Summary This expanded role will provide strategic and operational leadership to the global HR Services organisation, ensuring efficient, consistent, and high‑quality service delivery across regions. This role oversees teams based in Manila, India, LATAM, and Greater China, driving excellence in transactional HR processes, employee lifecycle management and continuous improvement. The role will act as the global owner of the HR Services sub‑function, responsible for defining the service delivery model, ensuring governance and compliance and fostering innovation through technology and process optimisation. The role also requires close partnership with senior HR and business leaders to align HR service delivery with organisational priorities and future growth strategies. Responsibilities Strategic Leadership, Financial Accountability & Governance Lead the global HR Services organisation, providing vision, strategy and operational direction across regions. Define and execute the HR Services roadmap aligned with the overall HR strategy and global business priorities. Establish governance frameworks to ensure global consistency, compliance and operational excellence. Partner with HR and business leadership on HR operations, service models and transformation initiatives. Manage the HR Services global budget, including fixed costs, headcount and productivity targets. Achieve year‑over‑year efficiency gains through automation, process improvements and other cost‑optimisation initiatives. Shared Services Maturity & Transformation Own the multi‑year HR Services maturity roadmap (to be defined & aligned), progressing the function from transactional delivery to automated and insight‑driven service. Define maturity milestones and measurable outcomes (SLA performance, cost‑to‑serve, automation %, self‑service adoption). Lead global standardisation projects for end‑to‑end HR processes to increase scalability and process consistency. Champion innovation within HR Services through process re‑engineering, digitalisation and continuous improvement initiatives. Partner with HR Technology teams to optimise HR systems and ensure seamless integration of digital tools and platforms. Drive digital enablement through workflow automation, AI agents, chatbots, self‑service knowledge base and predictive analytics. Publish quarterly maturity scorecards and roadmap progress to HRLT and Finance. Service Delivery & Operational Excellence Oversee end‑to‑end HR transactional services, including employee onboarding, off‑boarding, data management, benefits administration, HR systems support and other shared services functions. Ensure global service delivery standards and SLAs are met through continuous monitoring and performance management. Drive operational efficiency through automation, process standardisation and technology enablement. Identify and resolve service delivery challenges, leveraging data‑driven insights to inform decisions and improvements. Own the employee and customer experience across all HR Services touchpoints, ensuring high levels of satisfaction and trust in service delivery. Monitor and act upon insights from customer satisfaction surveys (CSAT) and employee feedback to drive experience‑led improvements. People Leadership Lead, develop and empower a geographically dispersed team of HR Services professionals. Foster a high‑performance culture focused on accountability, collaboration and service excellence. Build organisational capability by identifying skill gaps, developing talent and supporting career growth within the HR Services function. Stakeholder Management Build and maintain strong relationships with HR Business Partners, Centres of Excellence and senior business leaders. Act as the primary escalation point for global HR Services issues, ensuring timely resolution and stakeholder satisfaction. Communicate effectively across all levels of the organisation, influencing outcomes and driving alignment. Qualifications Bachelor’s degree in Human Resources, Business Administration or related field; Master’s degree preferred. Progressive HR operations or HR services experience in a global or regional leadership role. Experience in process transformation, continuous improvement and HR systems (Oracle, SNOW, etc). Exceptional stakeholder management, communication and influencing skills. Demonstrated ability to lead in a matrixed, global environment with cultural sensitivity and adaptability. The successful candidate will embrace Vertiv’s Core Principals & Behaviours to help execute our Strategic Priorities. OUR CORE PRINCIPALS Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIours Think Big and Execute Act With Urgency Own It Drive Continuous Improvement Promote Transparent and Open Communication Learn and Seek Out Development Foster a Customer-First Mindset Lead by Example About The Team Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorised to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J or TN or who need sponsorship for work authorisation now or in the future are not eligible for hire. Equal Opportunity Employer We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation and occupational health, without discrimination as to age, race, colour, religion, creed, sex, pregnancy status (including childbirth, breastfeeding or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation or disability. Referrals increase your chances of interviewing at Vertiv by 2x Get notified about new Human Resources Services Manager jobs in Mandaluyong, National Capital Region, Philippines . #J-18808-Ljbffr