Senior HR Manager

Senior HR Manager Location: Mandaluyong Full-Time, Onsite | Monday to Saturday Salary Range: Competitive, Based on Experience Start Date: January 1, 2026 (or earlier if available) About Us AMG Collection Services Inc. is one of the Philippines’ leading credit and collections agencies, working with top-tier fintech, lending, and banking clients. As we grow, we are modernizing our internal processes—transitioning from manual to digital HR, recruitment, and payroll systems. We are looking for a Senior HR Manager who is ready to take ownership of our HR function—leading strategy, operations, and compliance across all HR domains. This is a hands‑on leadership role , ideal for someone with strong operational experience, tech‑savvy process knowledge, and a desire to drive change. Key Responsibilities Strategic HR Leadership Serve as the head of the HR Department, managing end‑to‑end HR operations including recruitment, payroll, compliance, and employee relations. Work directly with the CEO and Department Heads to align HR strategies with business objectives. Lead the digital transformation of HR—from manual workflows to automated, system‑driven processes. Recruitment & Talent Acquisition Oversee the recruitment strategy and ensure timely hiring for volume agent needs, team leaders, support roles, and senior staff. Lead all job postings, sourcing, screening, selection, and onboarding across multiple channels. Maintain a talent pipeline aligned with fast‑moving operational needs. Payroll & Compensation Supervise payroll operations in collaboration with the Finance Team. Support migration from manual payroll to automated payroll software. Ensure accuracy in timekeeping, cut‑off processes, statutory deductions, and 13th month/holiday pay compliance. HRIS & Digital Systems Implementation Lead the setup, implementation, and management of an HRIS or similar digital HR platforms. Implement online recruitment, leave tracking, and performance management systems. Employee Relations, Labor Compliance & DOLE Ensure full compliance with Philippine labor laws, DOLE regulations, and data privacy requirements. Handle employee relations cases including disciplinary actions, IRs, grievance handling, and legal documentation. Serve as the point of contact for DOLE hearings or labor inspections. HR Admin & Engagement Oversee timekeeping, benefits processing, 201 file maintenance, and government remittances (SSS, Pag‑IBIG, PhilHealth). Lead engagement programs to boost morale, retention, and recognition. Develop HR policies, procedures, and memos in line with labor law and best practices. Qualifications Education & Experience Bachelor’s Degree in Human Resources, Psychology, Business Admin, or any related field. Minimum 5 years of solid HR experience , with at least 2 years in a leadership/managerial role . Must have end‑to‑end HR operations experience in recruitment, payroll, and employee relations. Experience in the BPO, call center, or collections industry is preferred. Technical & Process Skills Strong experience in automated payroll and HRIS systems (e.g., Salarium, Sprout, GreatDay HR, etc.). Advanced knowledge in Excel, Google Workspace, and general HR admin workflows. Ability to manage high‑volume recruitment and HR operations in a fast‑paced environment. People & Leadership Skills Strong decision‑making, integrity, and confidentiality. Excellent communication and employee engagement skills. Proven ability to mentor and lead an HR team (currently 5 staff). Calm and professional when managing difficult employee issues or labor disputes. #J-18808-Ljbffr