Sr. Manager HR Services

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv , we don't just hire talent—

we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure , we are scaling up to meet the demands of AI, data centers, and next-gen technology —and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership . Our leaders engage and drive with collaboration, innovation, and customer-centric thinking , setting the foundation for an action-focused culture .
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects , you'll have the opportunity to expand your expertise and grow your career .
• A Place for Everyone: Our commitment to Inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

POSITION SUMMARY

This expanded role will provide strategic and operational leadership to the global HR Services organization, ensuring efficient, consistent, and high-quality service delivery across regions. This role oversees teams based in Manila, India, LATAM, and Greater China, driving excellence in transactional HR processes, employee lifecycle management, and continuous improvement.

The role will act as the global owner of the HR Services sub-function, responsible for defining the service delivery model, ensuring governance and compliance, and fostering innovation through technology and process optimization. The role also requires close partnership with senior HR and business leaders to align HR service delivery with organizational priorities and future growth strategies.

RESPONSIBILITIES

Strategic Leadership, Financial Accountability & Governance

• Lead the global HR Services organization, providing vision, strategy, and operational direction across regions.
• Define and execute the HR Services roadmap aligned with the overall HR strategy and global business priorities.
• Establish governance frameworks to ensure global consistency, compliance, and operational excellence.
• Partner with HR and business leadership on HR operations, service models, and transformation initiatives.
• Manage the HR Services global budget, including fixed costs, headcount, and productivity targets.
• Achieve year-over-year efficiency gains through automation, process improvements and other cost optimization initiatives.

Shared Services Maturity & Transformation

• Own the multi-year HR Services maturity roadmap (to be defined & aligned), progressing the function from transactional delivery to automated and insight-driven service.
• Define maturity milestones and measurable outcomes (SLA performance, cost-to-serve, automation %, self-service adoption).
• Lead global standardization projects for end-to-end HR processes to increase scalability and process consistency.
• Champion innovation within HR Services through process re-engineering, digitalization, and continuous improvement initiatives.
• Partner with HR Technology teams to optimize HR systems and ensure seamless integration of digital tools and platforms.
• Drive digital enablement through workflow automation, AI agents, chatbots, self-service knowledge base, and predictive analytics.
• Publish quarterly maturity scorecards and roadmap progress to HRLT and Finance.

Service Delivery & Operational Excellence

• Oversee end-to-end HR transactional services, including employee onboarding, offboarding, data management, benefits administration, HR systems support, and other shared services functions.
• Ensure global service delivery standards and SLAs are met through continuous monitoring and performance management.
• Drive operational efficiency through automation, process standardization, and technology enablement.
• Identify and resolve service delivery challenges, leveraging data-driven insights to inform decisions and improvements.
• Own the employee and customer experience across all HR Services touchpoints, ensuring high levels of satisfaction and trust in service delivery.
• Monitor and act upon insights from customer satisfaction surveys (CSAT) and employee feedback to drive experience-led improvements.

People Leadership

• Lead, develop, and empower a geographically dispersed team of HR Services professionals.
• Foster a high-performance culture focused on accountability, collaboration, and service excellence.
• Build organizational capability by identifying skill gaps, developing talent, and supporting career growth within the HR Services function.

Stakeholder Management

• Build and maintain strong relationships with HR Business Partners, Centers of Excellence, and senior business leaders.
• Act as the primary escalation point for global HR Services issues, ensuring timely resolution and stakeholder satisfaction.
• Communicate effectively across all levels of the organization, influencing outcomes and driving alignment.

QUALIFICATIONS

• Bachelor's degree in Human Resources, Business Administration, or related field; Master's degree preferred.
• Progressive HR operations or HR services experience in a global or regional leadership role.
• Experience in process transformation, continuous improvement, and HR systems (Oracle, SNOW, etc)
• Exceptional stakeholder management, communication, and influencing skills.
  Demonstrated ability to lead in a matrixed, global environment with cultural sensitivity and adaptability.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example