Sr. Operations Manager

4 weeks ago

Mandaluyong, Philippines Sutherland Full time

Overview At Sutherland , we are committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add a Sr. Operations Manager who will establish and create strategies that will enhance processes and boost ease and efficiency. As a Sr. Operations Manager , you will set the path to success by managing performance and service quality to guarantee customer satisfaction. Responsibilities Establish and maintain communication with clients and/or team members; understand their needs, resolve issues, and meet expectations; Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations that would impact the bottom line; Identify the training needs that will equip the staff with fundamental skills and knowledge; have a thorough understanding of the various system tools and operational procedures utilized within the program; Collaborate with stakeholders on a regular basis for changes on promotions and updates; and Conduct all defined and required process compliance and adherence to all team members, partners and third-party providers. Qualifications Earned a bachelor’s Degree in any field (preferred not required) At least 6 years of work experience in the same industry with 2-3 yrs of management experience Excellent working knowledge of Microsoft Office applications Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives Strong analytical skills Demonstrated leadership skills Must be willing to report on graveyard/shifting schedules Additional Information All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr

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