IT Support Lead

4 days ago

Makati, Philippines Axiom Technologies Full time

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at Axiom Technologies is an Equal Opportunity Employer and encourages applicants from all backgrounds and genders to apply, including Aboriginal and Torres Strait Islander candidates. We are seeking a proactive and experienced IT Support Lead to manage and oversee daily IT operations and support services across our Thailand offices/sites. The ideal candidate will be responsible for leading the local IT support team, ensuring seamless IT service delivery, managing escalations, and maintaining the IT infrastructure in alignment with company standards and security protocols. Key Responsibilities: Lead and manage the local IT support team (onsite and remote) to ensure timely resolution of IT issues. Serve as the first point of escalation for technical issues not resolved at Level 1/2 support. Ensure consistent IT support coverage across business hours and critical operations. Supervise, coach, and mentor support staff to maintain high service standards and performance. Maintain and support end-user IT infrastructure, including desktops, laptops, printers, mobile devices, and conferencing equipment. Ensure asset management, software licensing compliance, and inventory tracking. Oversee the installation, configuration, and maintenance of hardware and software. Collaborate with global/regional IT teams for system upgrades, migrations, and deployments. Develop and maintain IT documentation, standard operating procedures, and knowledge base articles. Monitor and report on IT service metrics and KPIs. Ensure compliance with corporate cybersecurity policies, data privacy laws, and internal audit standards. Support office moves, infrastructure rollouts, and other business-critical IT projects. Provide hands‑on support for networking equipment, VPN, and Office 365 platforms. Requirements: Bachelor’s degree in Information Technology, Computer Science, or related field. 5+ years of experience in IT support, with at least 2 years in a leadership role. Strong knowledge of Windows and Mac OS environments, Microsoft Office 365, Active Directory, networking basics, and ITIL best practices. Experience with IT asset management tools and helpdesk/ticketing systems (e.g., Jira, ServiceNow). Excellent communication and interpersonal skills in both Thai and English. Ability to work under pressure, prioritise tasks, and manage multiple responsibilities. Industry certifications (CompTIA, ITIL, Microsoft, Cisco) are a plus. Preferred Skills: Experience working in a regional or global organisation. Exposure to cloud‑based services (e.g., Azure, AWS). Familiarity with cybersecurity practices and endpoint protection platforms. What next? If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to #J-18808-Ljbffr

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