Customer Relationship Management Administrator

4 weeks ago

Angeles, Philippines Areion Diesel Full time

Customer Relationship Management Administrator We are seeking a proactive CRM Admin to manage our customer database, engage with leads, and nurture relationships with potential customers. The ideal candidate will serve as a key touchpoint in our sales funnel, converting prospects into customers through professional communication and systematic follow-up. Key Responsibilities Lead Management & Database Administration Maintain and update customer information in Excel spreadsheets. Track lead progression through the sales pipeline using organized data systems. Generate reports on lead conversion rates and customer engagement metrics. Ensure data accuracy and completeness across all customer records. Apply customer relationship management principles to organize and prioritize contacts. Contact qualified leads via phone, email, and other communication channels. Conduct initial needs assessments and qualification calls. Respond promptly to customer inquiries and provide product information. Schedule appointments and demos for the sales team. Email Marketing & Follow-up Create and send professional email campaigns to prospects. Develop personalized follow-up sequences based on customer interactions. Draft proposals, quotes, and informational materials as needed. Maintain a consistent communication cadence with warm prospects. Administrative Support Organize and maintain customer databases using Excel. Create reports and presentations for management review using Excel tools. Coordinate with sales and marketing teams on campaign strategies. Handle customer service requests and resolve basic inquiries. Track customer interactions and communication history in spreadsheets. Required Qualifications Communication Skills Fluent in English with excellent verbal and written communication abilities. Professional phone manner and active listening skills. Ability to adapt communication style to different customer types. Technical Proficiency Advanced proficiency in Microsoft Excel, including formulas, pivot tables, data analysis, and conditional formatting. Experience with data organization, sorting, and filtering. Comfortable creating charts and visual reports in Excel. Core Competencies Strong organizational and time management skills. Detail-oriented with excellent follow-up abilities. Self-motivated with the ability to work independently. Customer-focused mindset with problem-solving capabilities. Understanding of customer relationship management principles and best practices. Preferred Qualifications Previous experience in sales, customer service, or lead generation. Experience creating Excel-based tracking and reporting systems. Basic understanding of sales processes and lead qualification. Experience with data analysis and manual reporting methods. Job Details Job Type: Full-time Flextime Seniority level: Entry level Employment type: Full-time Job function: Business Development, Sales #J-18808-Ljbffr

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