Training (Talent Development) Analyst

3 weeks ago


Quezon City, Philippines Cobden & Carter International Full time

About the job Training (Talent Development) Analyst Summary: We are hiring on behalf of a leading IT services and consulting firm with a strong presence in North America. This organization partners with Global companies to deliver innovative digital, data, and technology solutions across industries. They are currently seeking a Training (Talent Development) Analyst. Responsibilities: Deliver Language, Voice & Accent, and Soft Skills training (for both voice and non-voice teams) via classroom and virtual formats Conduct daily audits (voice, email, chat) and support floor activities in coordination with business stakeholders Report and track training effectiveness and project outcomes Interview and assess new hires for communication and soft skills Conduct regular follow-ups with trainees and team members to ensure continuous improvement Collaborate closely with operations to address training needs Maintain accurate documentation and records related to training activities Interviewing new hires Regular and continuous touch base with floor and trainees to map improvement Willing to work in shifts Qualifications: 12-18 months of experience as a Trainer, preferably with an Insurance or Retail background Strong communication skills; CEFR C1 level or equivalent in English Proven experience in voice and accent training delivery US English proficiency (prior experience supporting Canadian clients is preferred) Excellent facilitation, coaching, and feedback skills Proficient in MS Office tools Instructional design skills (nice to have) Work Setup: Shift Schedule: Willing to work in shiftsWork Setup: Hybrid (Candidate must be willing to work onsite if needed)Location: Eastwood, Quezon City By Applying, you give consent to collect, store, and/or process personal and/or sensitive information for the purpose of recruitment and employment, may it be internal to Cobden & Carter International and/or to its clients. #J-18808-Ljbffr



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