Remote Sales Representative

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. We’re seeking motivated Remote Sales Representatives to support a variety of outbound sales initiatives for a diverse portfolio of well-known clients. In this role, you’ll engage with existing and potential customers, promote products and services, and drive revenue through consultative selling and relationship building. Candidates must have prior call center experience and reside within 80km of our office. You’ll also need a high-speed internet connection, an appropriate, quiet work environment, high language proficiency in English, and work-from-home experience. Position Responsibilities Make outbound calls to prospective and existing customers Present and promote products and services effectively Identify customer needs and recommend suitable solutions Meet or exceed sales targets and performance metrics Maintain accurate records of customer interactions and sales activity Handle objections and resolve customer concerns professionally Stay up to date with product knowledge, promotions, and training Follow scripts, policies, and procedures while using available resources Escalate complex issues when necessary Maintain consistent attendance and adhere to scheduling requirements Candidate Qualifications Must be 18 years or older High school diploma or equivalent Previous call center experience Work from home experience Strong command of the English language Typing speed of 20+ WPM High speed internet connection Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Skilled in troubleshooting and follow-up Able to multitask and self-manage effectively Excellent interpersonal skills Compensation Details At MCI, your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. We offer HMO coverage, dental coverage, free meal during training, career growth and learning opportunities, allowances for rice, clothing, laundry, and meals, performance and loyalty bonuses, frequent disinfection and fogging of the workplace, opportunities for growth and promotion, employee shuttle services, company retreats and off-site events, and more. Physical Requirements This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. CONDITIONS OF EMPLOYMENT Must be authorized to work in the country where the job is based. Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. #J-18808-Ljbffr