Chargeback Analyst

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for: Chargeback Analyst: to track and investigate disputes between a customer who is opposing a transaction on their credit card and the company that provided the service or product. These associates are also trained to determine whether there is possible fraud in certain situations or scenarios each time a chargeback is requested.

Key Responsibilities:

1. Save the company from fees and processing cost increase that can result to potential loss of profit.
2. Prevent Merchant Account terminations that greatly impact business finances.
3. Reduce potential transaction disputes and mitigate chargeback risks.
4. Be responsible for processing and reconciling both vendor and customer disputes.
5. Maintain and track documented chargeback cases.

To succeed in this role you must have experience in:

1. Good work ethics. Willing to be trained in new skill (investigation, case creation).
2. Attention to detail and accuracy. Accomplishing tasks with thorough concern for all areas involved no matter how small. Accuracy in documentation of actions taken and note keeping.
3. Decision maker. Able to choose the next action that will give the best outcome after analyzing possible situations and weighing all options without bias.

Desired Qualifications:

1. Background in Excel and Power Point will be good, but proficiency will be more welcome (table tracking, basic formula, pivot table, vlook up).
2. Familiarity in navigating through NetSuite / Salesforce will be an edge.
3. Graduate of a bachelor’s degree.

What we offer:

1. Comprehensive HMO package (medical and dental).
2. Personal Time Off Leaves.
3. Quarterly Performance Bonus.
4. Employee Assistance and Wellness Programs.

About RingCentral/Acquire BPO

RingCentral, Inc. is a US-based company engaged as a global provider of cloud unified communications and collaboration solutions. It is being serviced in the Philippines by its offshore partner Acquire Asia Pacific Philippines, Inc.

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic, and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia’s largest outsourcer to the Philippines.

We have 15 years of experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible, and Innovative, giving our clients the capability to Outsource with confidence.

As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

Acquire BPO is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

By completing your application for this role, you:

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RingCentral, Inc. RingCentral CEO Vlad Shmunis and CTO Vlad Vendrow founded the company in 1999.