Alerts Analyst

2 weeks ago

Manila, National Capital Region, Philippines Chargeflow Full time ₱400,000 - ₱600,000 per year

As a Chargeflow Alert Analyst, you will play a crucial role in managing and resolving alert transactions within our client's Payment Service Provider (PSP) system.

You will be responsible for the following key tasks:

  • Transaction Management: Efficiently locate and address alert transactions in the PSP system.
  • Refund Processing: Issue refunds for transactions identified as requiring refunds.
  • Subscription Management: Cancel active subscriptions associated with these transactions.
  • Documentation: Accurately document transactions involving chargebacks, unlocated transactions, declines, cancellations, and merchant-initiated refunds on the alert credit sheet.
  • Merchant Communication: Engage with merchants as needed to enroll them in the service, resolve issues, and provide updates for reporting purposes.
  • Process Improvement: Offer suggestions and innovative ideas to enhance and streamline the alert management process.

Requirements:

Qualifications:

  • Proficiency in English - Must
  • Experience with Chargebacks - Must
  • Proficiency in Excel/Google Sheets - Must
  • Attention to Detail: Exceptional accuracy and thoroughness in managing transaction details - Must
  • Analytical Skills: Strong analytical capabilities to assess and resolve transaction-related issues.
  • Efficiency: Ability to work effectively in a large scale, fast-paced environment while maintaining high standards.
  • Customer service experience - Strong Advantage
  • Adaptability: Willingness to work on a shifting schedule, including holidays, to ensure continuous operation and support.
  • Technical Requirements: Possess a personal computer with reliable internet connectivity, including backup internet and battery solutions to maintain consistent productivity.
  • Tech Oriented (Must): working with payment processors (such as Stripe, Shopify, etc..) - Advantage

The ideal candidate will exhibit a blend of meticulous attention to detail, strong problem-solving skills, and a proactive approach to improving processes. Effective communication with merchants and the Head of Alerts is essential. If you are adaptable and ready to contribute to a dynamic team, we encourage you to apply.

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