FinOps Analyst

4 weeks ago

Metro Manila Philippines Amazon Full time

FinOps Analyst – Billing, Accounts Receivable Join to apply for the FinOps Analyst – Billing, Accounts Receivable role at Amazon . As an AR Billing Analyst, you will support Amazon’s customers to identify and resolve billing issues, reconcile accounts, and perform manual transaction data entries. A successful individual will be self‑motivated, able to recognize opportunities to improve processes, and effectively implement positive changes. The candidate must also build strong cross‑functional relationships and demonstrate exceptional organizational skills and attention to detail. Responsibilities Partner with stakeholders to ensure participating customers realize intended benefits; a creative problem solver, committed to the team, and able to work around obstacles. Support customer inquiries and contribute toward immediate resolution as well as longer‑term solutions. Support monthly billing processes between multiple external and internal Devices teams by auditing billing data, providing data management and data entries. Support Cash Application Analyst on chargeback entries and retrieve POD (Proof of Delivery) and BOL (Bill of Lading) from the carrier’s portal. Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR. Proactively identify and implement operational improvements, enhancements, and system customizations that meet business requirements. Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience. Support recurring and ad‑hoc reporting for various internal/external stakeholders. Escalate when appropriate to direct manager and/or senior leaders. Working Conditions Normal office environment. Report daily to the Pasay office. Primary reporting on a night shift with occasional shifting schedule. Work during holidays and may be required to render overtime during critical and peak periods. Basic Qualifications Bachelor’s degree. Prior experience of at least 2 years in Accounts Receivable or Finance & Accounting as an analyst, or experience in a BPO industry catering to customer needs. Knowledge of Outlook, Word, Excel or similar desktop applications. Proficient in Microsoft Excel and Word. Willingness to work night and/or shift schedule. Team player with good interpersonal skills, hardworking, adaptable, and detail oriented. Ability to work under pressure and with deadlines. Excellent verbal and written communication skills with a strong customer service focus. Capacity to prioritize, multi‑task and work with minimal supervision. Open to working with diverse teams across cultures on a global team. Preferred Qualifications Bachelor’s or Master’s degree in Finance/Accounting as major subject. Experience with Oracle Financials, SAP, Collection Workflow Tools or other Finance ERP tools. Experience as AR Collections Analyst / Specialist / SME for more than 2 years. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. Job ID: A #J-18808-Ljbffr

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