Operations Support Supervisor

****Main Contribution -**** ****Key Responsibilities****- **Booking & Order Management:** Supervise and oversee booking and order activities in coordination with Operations Support Specialists, ensuring all jobs across countries are accepted, confirmed, and accurately tracked with local vendors. Lead and review regular audits of the Operations Team’s order booking to safeguard accuracy, compliance, and adherence to established processes.- **Account Management Support:** Provide supervisory support in day-to-day account activities by ensuring operational requirements are met, addressing escalated customer concerns, and assisting the Program Manager in maintaining client satisfaction.- **Team Scheduling:** Manage and supervise the scheduling of Operations Support Specialists to ensure coverage across multiple time zones and operational needs.****Location -**** Manila, PhilippinesBachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field (or equivalent work experience).****Education**:** Advanced skills in MS Excel and Google Sheets; working knowledge of Transportation Management Systems (TMS), Warehouse Management Systems (WMS), ERP platforms, or other logistics systems.****Technical Proficiency**:** ****Data Accuracy & Reporting**:** Strong ability to review, validate, and ensure data accuracy in operational and financial files; skilled in preparing audit reports and KPI dashboards to support management decisions.Excellent written and verbal communication skills; able to effectively engage with customers, vendors, and internal stakeholders at multiple levels; strong customer service orientation.****Communication Skills**:** Proven ability to manage team schedules, oversee cross-country operations, and coordinate multiple priorities under time-sensitive deadlines. Strong leadership and people management skills with experience in coaching or supervising staff.****Organizational & Leadership Skills:**** ****Problem-Solving & Decision-Making**:** Analytical and detail-oriented, with the ability to identify operational gaps, recommend corrective actions, and support management in decision-making and escalations.****Collaboration:**** Effective team player who can work cross-functionally with customer service, operations, finance, and project teams to ensure seamless service execution.****Adaptability:**** Flexible and resilient in a dynamic, fast-paced global supply chain environment; able to adjust to changing customer requirements, tools, and processes.**Language** **Fluent in English** **Other foreign language proficiency is a plus**Bachelor’s degree in Supply Chain Management, Business Administration, Logistics, or a related field (or equivalent practical experience).****Education:**** ****Experience:**** 3–5 years of experience in logistics operations, order management, vendor coordination, or customer service within a supply chain environment, with at least 1–2 years in a supervisory or team lead role.****Operational Oversight:**** Proven experience supervising or overseeing booking, order management, and back-office activities, including auditing and validating operational data.Hands-on experience with shipment management systems (e.g., TMS, WMS, ERP, or proprietary platforms such as YORC), milestone updates, and exception handling.****System Knowledge:**** ****Vendor Management:**** Exposure to vendor coordination and performance monitoring, including ensuring compliance with service requirements and managing escalations.****Account Support:**** Experience supporting account management, such as handling escalated inquiries, validating customer data, preparing reports, and assisting with contract execution.****KPI & Reporting:**** Strong understanding of operational KPIs (on-time delivery, service levels, exceptions, data accuracy) with experience preparing weekly reports, dashboards, or audit summaries.****Financial Process Support:**** Familiarity with financial processes such as invoicing accuracy checks, cost monitoring, or data validation to support the Middle Office and Finance teams.****Cross-Functional Collaboration:**** Demonstrated ability to work with cross-functional teams (operations, customer service, finance, project management, and vendors) to resolve issues and improve workflows.****Customer Service Orientation:**** Solid foundation in customer service practices, with strong communication skills and the ability to manage escalations professionally in a global, fast-paced environment.****Leadership Skills:** E******Effective Communication:**** Ability to clearly convey information to customers, vendors, colleagues, and management, both verbally and in writing. Skilled in handling escalations with clarity and professionalism.****Leadership & Reliability:**** Dependable and accountable, with the ability to supervise and motivate team members, manage schedules, and act as backup to the Customer Service Manager when required.#J-18808-Ljbffr