Operations Support Specialist

4 weeks ago


Manila, Philippines Cryoport, Inc. Full time

****Main Contribution -**** ****Key Responsibilities******P**rovide backup support to the Operations Support Supervisor during vacation or leave periods to ensure continuity of service.****Location -**** Manila, PhilippinesBachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field. Equivalent work experience may be considered.****Education:**** 1–3 years of experience in operations support, order management, logistics coordination, or a related administrative role. Experience with international logistics or supply chain operations is an advantage.****Experience**:** Strong skills in MS Excel and familiarity with ERP or logistics systems (e.g., YORC or equivalent). Ability to manage large data sets and maintain accuracy in monitoring files.****Technical Proficiency**:** ****Attention to Detail**:** Demonstrated ability to ensure accuracy in booking, documentation, and system updates while meeting strict deadlines.Strong ability to prioritize tasks, manage multiple job orders simultaneously, and maintain up-to-date monitoring systems.****Organizational Skills:**** ****Communication**:** Clear and professional verbal and written communication skills to coordinate with internal teams and escalate issues effectively.****Collaboration:**** Team-oriented with the ability to work under supervision while also providing reliable backup support when needed.****Adaptability:**** Comfortable working in a fast-paced, deadline-driven environment, with flexibility to handle urgent tasks or unexpected issues.**Fluent in English** **Other foreign language proficiency is a plus**Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field (or equivalent practical experience).****Education:**** 1–3 years of experience in logistics coordination, order management, or operations support within a supply chain or customer service environment.****Experience**:** ****Operational Oversight:**** Proven ability to manage order bookings, confirmations, and back-office activities, ensuring data accuracy and timely processing.Hands-on experience with ERP or logistics systems (e.g., YORC, TMS, WMS, or equivalent), including order entry, milestone updates, and monitoring.****System Knowledge:**** ****Monitoring & Reporting:**** Experience maintaining monitoring files, preparing daily/weekly status reports, and escalating discrepancies to supervisors.****Escalation Management:**** Familiarity with issue escalation protocols to ensure timely communication with supervisors and client-facing teams.****Cross-Functional Collaboration**:** Ability to work with operations, customer service, IT, and supervisory teams to align on requirements and resolve issues.****Customer Service Orientation**:** Strong attention to detail and communication skills, ensuring professional interaction with internal teams and accurate execution of client requirements.****Attention to Detail:**** Maintains accuracy in order entry, reporting, and monitoring, ensuring compliance with service-level requirements.****Accountability**:** Takes ownership of assigned tasks, ensuring commitments are met on time and in line with quality standards.#J-18808-Ljbffr



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