Payroll Service Specialist

3 weeks ago

Metro Manila Philippines Buscojobs Full time

Payroll Service Specialist – Philippines

Posted today

Company: CDP Group (HCM SaaS+ platform provider)

Overview: CDP Group offers payroll, benefits, talent acquisition, talent development, and workforce management services. It has a global presence with a focus on serving Chinese companies with overseas operations and in-country service capabilities.

Location and arrangement: Located in the Philippines with some work-from-home flexibility. At the initial stage, the role may be part-time or an independent contractor until the in-country entity is set up. Pay is negotiable based on the agreed part-time workload.

Role purpose: Develop and implement in-country service capability using the digital platform. Manage customer communications and ensure effective communication between the company and clients.

Responsibilities:

  • Serve as the local service contact and interface with local customers or their representatives to handle all service-related inquiries or provide advice on CDP services.
  • Act as the in-house country expert, supporting internal teams to ensure local policies, regulations, and best practices are updated and implemented, including system updates and team knowledge sharing.
  • Assume the role of country owner, actively participating in promoting CDP’s capabilities, including marketing expansion, office establishment, presales activities, and other local activities and logistics.
  • Collaborate with the local partner to ensure effective day-to-day management of clients/workers for all client accounts, ensuring smooth operations and customer satisfaction.
  • Work closely with CDP headquarters teams in China and service hub in Malaysia to manage ongoing contractual relationships and operational delivery of services to clients. Serve as the primary point of contact for local clients and ensure customer success.
  • Act as a key service provider in managing EOR (Employer of Record) and payroll services, adhering to corporate standards and SLA.

Qualifications:

  • Strong analytical skills and experience analyzing digital performance data.
  • Excellent communication skills for effective cross-team collaboration.
  • Project management skills for overseeing and coordinating projects.
  • Ability to work independently and as part of a team.
  • Experience in country labor laws, payroll & social security policy and tax regulation.
  • Bachelor’s degree in Marketing, Business, Communications, or related field.
  • Language ability – English essential; Chinese Mandarin is a plus.
  • Additional experience in the HCM industry is a plus.

Note: This advertiser has chosen not to accept applicants from your region.

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