Customer Experience Manager

6 days ago

Mabalacat, Philippines More Staffing LLC Full time

Customer Experience Manager (E-commerce - Home & Furniture) Direct message the job poster from More Staffing LLC Why join More Staffing? ✔️ No pay cuts/agency fees - you earn your full salary✔️ Work directly under the client (100% remote)✔️ Executive coaching & career support✔️ Supported from day one✔️ Be part of a strong Philippine talent pipeline Client Industry: E-commerce / Furniture Company Job Details Job Title: Customer Experience Manager Location: Remote Reports To: TBD Work Shift: Standard 9-5 ET Working Hours: Full-time 40 hours per week Rate: Starts at $10/hr, negotiable depending on skills and experience. Job Description: We are seeking a Customer Experience Manager who can bridge technical expertise, customer support excellence, and operational process leadership. This role is ideal for someone who can roll up their sleeves to troubleshoot issues while building scalable systems that enhance the overall customer journey. Key Responsibilities: Technical Support & Troubleshooting Provide hands‑on assistance with furniture assembly and home improvement troubleshooting for customers. Offer detailed guidance, best practices, and solutions for product setup and use. Customer Experience Management Oversee ticketing systems, live chat, reviews management, and knowledge base tools to ensure seamless operations. Monitor customer feedback and implement strategies to improve satisfaction and reduce escalations. Process Development & Optimization Create and maintain Standard Operating Procedures (SOPs), workflows, and knowledge resources for the customer experience team. Establish best practices for response times, communication quality, and issue resolution. Escalation Handling Act as the go‑to resource for resolving complex customer issues and managing escalations professionally. Customer Experience Strategy & Growth Identify gaps in processes, propose improvements, and execute initiatives that scale with the company’s growth. Collaborate cross‑functionally to ensure alignment between customer experience and business objectives. Qualifications: Proven technical experience with furniture assembly, troubleshooting, or home improvement. Strong background in customer service operations, including ticketing systems, live chat, and review management. Experience writing SOPs, setting up workflows, and building scalable support systems. Ability to manage escalations effectively and maintain a customer‑first mindset. Excellent communication skills (written & verbal) for both customer‑facing and internal documentation. Resourceful, proactive, and solutions‑driven, with the ability to work independently and adapt to changing systems. Process‑oriented but flexible, with strong problem‑solving skills and attention to detail. Leadership potential, capable of owning and scaling the customer experience function. Nice‑to‑Have: Previous experience in a customer experience leadership role or operations management. Familiarity with tools like Zendesk, Freshdesk, Intercom, or similar platforms. Experience in knowledge base creation and self‑service resource development. Perks: ✔️ No agency fees / salary cuts - you get your full salary✔️ Work directly with international clients (100% remote) - be part of their core team✔️ Executive coaching & career support - grow with ongoing guidance from a coach✔️ Talent Referral Program - earn rewards when you refer successful hires✔️ Be part of a strong Philippine talent pipeline - join a community of top professionals building global careers #J-18808-Ljbffr

  • CUSTOMER EXPERIENCE LEAD

    3 weeks ago

    Mabalacat, Philippines Hammerjack Pty Ltd Full time

    Overview Make your next big career move by applying as KMC Solutions next CUSTOMER EXPERIENCE LEAD The Customer Experience Lead is expected to perform tasks quickly and efficiently, with a high level of professionalism and a positive attitude. It is expected as a Customer Experience Lead that he/she can manage the site and a small team of individuals with...

  • WFM Planning Analyst

    2 weeks ago

    Mabalacat, Philippines Compass Experience Labs Full time

    Get AI-powered advice on this job and more exclusive features. We are a Business Process Outsourcer (BPO) committed to fostering brand growth through outstanding customer experiences. Compass was founded by e-commerce pioneers who struggled to find an equally innovative customer service partner. Many companies view customer care as merely a cost center, but...

  • Manager, Airport Experience

    5 days ago

    Mabalacat, Central Luzon, Philippines Cebu Pacific Air Full time ₱900,000 - ₱1,200,000 per year

    DepartmentAirport ExperienceEmployee TypeProbationaryCebu Paci f ic puts people at the heart o f service - be it our c ust o mers, clients, partners or employees. Our C ust o mer S e r vice Operations Team is dedicated to delivering exceptional airport and in f light experience, ensuring that we make moments happen at every touchpoint in the passenger...

  • Customer Success Manager

    2 weeks ago

    Mabalacat, Philippines Knack RCM Full time

    Urgently Client Success Manager for Clark, Pampanga / Lipa, Batangas Key Responsibilities Client Oversight & Reporting: Daily/weekly reporting across all clients Escalation management and resolution Client communication and support Process Improvement: Identify and address process inefficiencies Review/update SOPs Analyze reporting to reduce denials and...

  • customer service

    5 days ago

    Mabalacat, Central Luzon, Philippines Target Lighting Mftg. Corp. Full time ₱240,000 - ₱300,000 per year

    They handle inquiries about products, orders, lead times, and logistics while ensuring customer satisfaction. Their responsibilities include processing orders, coordinating with production and shipping teams, and resolving any issues that arise. Strong communication, problem-solving, and attention to detail are key skills in this role.As a Manufacturing...

  • Customer Success Manager

    2 weeks ago

    Mabalacat, Central Luzon, Philippines Knack RCM Full time ₱900,000 - ₱1,200,000 per year

    Key Responsibilities:Client Oversight & Reporting:Daily/weekly reporting across all clientsEscalation management and resolutionClient communication and supportProcess Improvement:Identify and address process inefficienciesReview/update SOPsAnalyze reporting to reduce denials and improve outcomesSmartsheet Management:Initial review and updates for Intake and...

  • Customer Service Associate

    5 days ago

    Mabalacat, Central Luzon, Philippines Intelassist Full time ₱360,000 - ₱480,000 per year

    Client: One Workforce GlobalEmployment Type: Full-Time EmploymentWork Setup: 100% OnsiteWork Schedule: Night Shift (10:00 AM to 7:00 PM U.S. Eastern Time Zone)Location: Clark, PampangaSalary Package: 30,000 to 40,000 PHP/MonthlyWhat You'll Do:Respond promptly to customer inquiries over multiple channels such as phone, email, and live chat.Quickly and...

  • CSR - Customer Service Representative

    2 weeks ago

    Mabalacat, Central Luzon, Philippines Target Lighting Mftg. Corp. Full time ₱200,000 - ₱240,000 per year

    A "CSR in manufacturing" job description can refer to either a Customer Service Representative (CSR) who acts as a liaison for customer inquiries and order management, or a Corporate Social Responsibility (CSR) Manager focused on a manufacturer's ethical, environmental, and community impact. A Customer Service Representative primarily handles customer...

  • Customer Service Representative

    5 days ago

    Mabalacat, Central Luzon, Philippines 3 PLEX INTERNATIONAL INC Full time ₱150,000 - ₱250,000 per year

    What We Offer: Training Provided: Comprehensive training, along with tips and guidance to help you excel in the role. Flexible Hours: Enjoy the flexibility of working onsite with full-time and shifting schedule. Open to All: We welcome candidates from all backgrounds, whether you have previous experience or are new to customer service. Career Growth:...

  • Senior Customer Success Trainer

    2 weeks ago

    Mabalacat, Philippines TalentPop App Full time

    2 days ago Be among the first 25 applicants Overview TalentPop is looking for a Senior Customer Success Trainer to champion our agents' professional development and ensure they deliver world-class support for our eCommerce clients. If you have a passion for building talent, a proven track record in a BPO environment, and deep expertise in customer service...