Customer Experience Semi-senior Analyst

2 weeks ago

Mabalacat, Philippines Trafilea Full time

About Trafilea

Trafilea is a dynamic and innovative Tech E-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing global player, Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Customer Care @ Trafilea

At Trafilea, we foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally. With our remote-first approach, you\'ll have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.

We are looking for a Customer Experience Semi-senior Analyst to maximize customer satisfaction with the product and the experience for its obtention. Analyze multi-source customer feedback, own and monitor key KPIs, identify patterns and root causes to anticipate negative or positive trends. By partnering with Operations and Product Development, the Customer and Product Experience Analyst guides product performance decisions, improves processes across the apparel lifecycle, and addresses pain points detected from data analysis.

Experience / Qualifications
  • Proven training in advanced data analysis (statistics, modeling, segmentation, visualization).
  • Strong knowledge of analytical tools and platforms (e.g., Tableau, Power BI, SQL, Python, Excel advanced). Advanced Google Sheets and Excel are a must.
  • LLM tools usage for data analysis and visual presentations (Lovable, Genspark, Claude, ChatGPT, or similar tools).
What we offer
  • Collaborate with world-class talents in a data-driven, dynamic, energetic work environment.
  • Opportunity to grow and develop both professionally and personally.
  • Safe space to be who you truly are, with a commitment to diversity, equity, and inclusion.
  • Openness to new ideas and initiatives.
  • Great benefits package including remote work, 15 working days of paid holidays, Learning subsidy, and more

We\'ve been recognized by Forbes and FlexJobs as one of the Top 25 Companies for Remote Workers. Apply now

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