Customer Success Manager

5 days ago

Mabalacat, Central Luzon, Philippines Knack RCM Full time ₱900,000 - ₱1,200,000 per year

Key Responsibilities:

  • Client Oversight & Reporting:
  • Daily/weekly reporting across all clients
  • Escalation management and resolution
  • Client communication and support
  • Process Improvement:
  • Identify and address process inefficiencies
  • Review/update SOPs
  • Analyze reporting to reduce denials and improve outcomes
  • Smartsheet Management:
  • Initial review and updates for Intake and AR Smartsheets
  • Long-term maintenance and updates
  • Bot Integration & Oversight:
  • Learn current Bot functionality
  • Identify new Bot opportunities
  • Assist with Bot issue tracking and resolution
  • Quality Assurance & Performance Tracking:
  • Pre-QA results and tracking for confirmation team
  • Time entry review
  • User production and bill period denial analysis
  • Client Engagement:
  • Join client calls to provide feedback and insights

Others:

Six Sigma certification is an advantage

Experience in Healthcare Account

With Durable Medical Equipment (DME) experience is an advantage

  • Willing to work onsite in Clark Freeport Zone, Pampanga

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