CSR - Customer Service Representative

22 hours ago

Mabalacat, Central Luzon, Philippines Target Lighting Mftg. Corp. Full time ₱200,000 - ₱240,000 per year

A "CSR in manufacturing" job description can refer to either a Customer Service Representative (CSR) who acts as a liaison for customer inquiries and order management, or a Corporate Social Responsibility (CSR) Manager focused on a manufacturer's ethical, environmental, and community impact. A Customer Service Representative primarily handles customer orders, inquiries, and problem resolution, while a Corporate Social Responsibility Manager develops and implements strategies for sustainability, ethical practices, and community engagement within the manufacturing business. Customer Service Representative (CSR) - Manufacturing FocusA Customer Service Representative (CSR) role in manufacturing involves:

  • Customer Interaction: Responding to customer inquiries via phone, email, and other channels.
  • Order Management: Processing purchase orders, confirming delivery schedules, and providing order status updates.
  • Internal Coordination: Working with internal departments like production, logistics, and quality control to ensure timely and accurate product fulfillment.
  • Problem-Solving: Resolving customer complaints, product issues, and returns efficiently.
  • Record Keeping: Maintaining detailed records of customer interactions and feedback.
  • Support: Assisting account managers with client communications and reports.

Job Types: Full-time, Permanent

Pay: Php16, Php20,000.00 per month

Benefits:

  • Company Christmas gift
  • Health insurance
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee
  • Transportation service provided

Application Question(s):

  • Are you a customer service representative?
  • Do you have experience in Call Center?
  • Do you have CSR experience in company set up?

Work Location: In person

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