Team Lead for Voice Support | Pioneer Account

1 week ago

Mandaluyong, Philippines ISTA Personnel Solutions Full time

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We’ re looking for a team player who is ready to contribute to our mission, just like you Team Lead Lead and mentor a team of billing specialists focused on authorizations and credentialing. Provide training, coaching, and support to ensure team members are up to date on best practices, policies, and procedures. Monitor team performance and provide feedback, ensuring high standards of accuracy and productivity. Schedule and delegate daily tasks to ensure the timely processing of authorizations, credentialing, and claims. Conduct regular team meetings to discuss challenges, workflow improvements, and best practices. Appointment scheduling and adjustment Handle incoming calls to book appointments based on the client's preferred schedule. Make outbound calls to confirm scheduled appointments. Manage customer inquiries and promptly address concerns. Offer accurate and detailed information about our products and services to customers. 1 - 2 years of BPO experience in a Voice account At least 6 months of Team lead / supervisory experience Healthcare account experience is an Advantage Excellent verbal and written English skills Ability to multitask (taking calls and responding to emails) Organized and keen to details Willing to work in Shaw, Mandaluyong (Preferably residing near or within Mandaluyong) Amenable working night shifts What can we offer you? Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives #J-18808-Ljbffr

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