Driver Operations Associate

16 hours ago

Manila, Philippines Lalamove Full time

Driver Operations Associate - Driver Management Lalamove Manila, National Capital Region, Philippines Lalamove is an on-demand delivery platform that connects customers and drivers directly through technology, providing fast and convenient delivery and moving services. Millions of drivers and customers use our platform every day. What You'll Do Daily face‑to‑face assistance for drivers involving account concerns Ensure positive experience for drivers visiting the hub Provide clear and accurate information regarding the service Manage and resolve high‑priority or complex driver cases, including safety violations and brand‑impacting cases What We Seek Strong verbal communication skills with empathy and patience when handling frustrated drivers or clients Quickly assess concerns, stay calm under pressure, and provide effective solutions Experienced in managing complex or sensitive driver cases Capable of identifying patterns, inefficiencies, and risks from case data and acting on insights Clear and professional communicator in both written and verbal interactions Proficient in using dashboards, ticketing tools, and reporting systems What You'll Need Graduate of any four‑year course Knowledgeable in using Microsoft Excel and Google Sheets Experience with case management or CRM tools (e.g., Salesforce, Zendesk, proprietary platforms) 2+ years of experience in case management, driver support or customer service in a fast‑paced environment We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. #J-18808-Ljbffr

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